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Reference Code:  8250

Boutique Manager

New York, NY, US

Permanent
  
  

BOUTIQUE MANAGER - VACHERON CONSTANTIN, NEW YORK


KEY RESPONSIBILITIES

Sales & Management:

  • Achieve sales & key objectives
  • Ensure team is motivated and developed to optimize selling/clienteling skills
  • Ensure brand image and standards are maintained through client interaction and boutique presentations
  • Offer the highest level of customer service, working to solve client concerns; escalating concerns as needed
  • Manage, coach and mentor boutique staff to achieve performance goals (REACT)

 

CRM/Client Development:

  • Working with sales team, build a strong network with the local community both inside and outside the boutique
  • Grow clientele base and repeat business, with a focus on local client
  • Proactively plan and execute qualitative and strategic client outreach
  • Develop targeted client events in collaboration with marketing team

 

Operations/Reporting:

  • Prepare monthly sales reports and weekly forecasting
  • Manage T&E budget
  • Maintain boutique physical organization to the highest level of efficiency and cleanliness (flowers, stock of drinks), reporting any physical concerns/damages
  • Monitor inventory controls, meet audit requirements and safety needs
  • Communicate product needs
  • Present quarterly action plan, business opportunities & challenges
  • Work with a dotted line to boutique watchmaker to ensure stock & client repairs have a proper flow, communicating with RTC & New York office as needed

 

 

YOUR PROFILE

  • 10 years of luxury retail sales and management experience is necessary
  • Experience with high net worth clients and proven ability to build & develop a local clientele base
  • Ability to motivate, develop and cultivate a team
  • Strong Operational background
  • Experience in the high end watch market is preferred
  • Excellent communication, interpersonal and computer skills are needed
  • Strong organizational and problem solving skills required