Reference Code:  8250

Boutique Manager - New York

New York, NY, US


About us:

Founded in 1755, Vacheron Constantin is the world’s oldest watch Manufacture in continuous production for over 260 years, faithfully perpetuating a proud heritage of watchmaking excellence and stylistic sophistication through generations of master artisans.

Key Responsibilities:

  • Sales & Management
    • Achieve sales & key objectives
    • Ensure team is motivated and developed to optimize selling/clienteling skills
    • Ensure brand image and standards are maintained through client interaction and boutique presentations
    • Offer the highest level of customer service, working to solve client concerns; escalating concerns as needed
    • Manage, coach and mentor boutique staff to achieve performance goals (REACT)
  • CRM/Client Development
    • Working with sales team, build a strong network with the local community both inside and outside the boutique
    • Grow clientele base and repeat business, with a focus on local client
    • Proactively plan and execute qualitative and strategic client outreach
    • Develop targeted client events in collaboration with marketing team
  • Operations/Reporting
    • Prepare monthly sales reports and weekly forecasting
    • Manage T&E budget
    • Maintain boutique physical organization to the highest level of efficiency and cleanliness (flowers, stock of drinks), reporting any physical concerns/damages
    • Monitor inventory controls, meet audit requirements and safety needs
    • Communicate product needs
    • Present quarterly action plan, business opportunities & challenges
    • Work with a dotted line to boutique watchmaker to ensure stock & client repairs have a proper flow, communicating with RTC & New York office as needed


Your Profile:

  • 10 years of luxury retail sales and management experience is necessary
  • Experience with high net worth clients and proven ability to build & develop a local clientele base
  • Ability to motivate, develop and cultivate a team
  • Strong Operational background
  • Experience in the high end watch market is preferred
  • Excellent communication, interpersonal and computer skills are needed
  • Strong organizational and problem solving skills required