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Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.
Are you passionate about luxury timepieces? Would you like to play a critical role in our newly renovated multi-level Collins Street boutique?
HOW WILL YOU MAKE AN IMPACT?
Reporting to Brand Director, the Boutique Manager is responsible for the development and optimisation of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.
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Be One Of Not Many
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Boutique Performance & Sales Achievement
- Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand
- Develop local clientele for Vacheron Constantin Melbourne Boutique
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
- Develop partnerships with third parties (hotels, tour leaders, business introducers’, mall managers) with clear goals and guidelines
- Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique
- Having a deep understanding of Vacheron Constantin client’s profiles (Locals and tourists)
- Control all boutique expenses within budget guidelines
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Customer Service / Customer Relation Management
- Maintain consistent, uncompromising high standards of customer service and Customer Relation Management
- Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate
PR Events Initiation, Management, and Representation
- To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele
- Assist in planning and execution of marketing activities.
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Team Management & People Development
- Coach, train, motivate and lead by example with a high degree of professionalism
- Drives performance through motivation, development, and team engagement
- Capable of creating a strong positive team culture and managing a cohesive team environment.
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Experience:
You are motivated by the luxury sector and posses solid experience in a similar position with managerial and team leadership experience in sales and customer service. Director or Manager Title will be subject to level of demonstrated experience and acumen.
You are:
- To maintain updated product and market knowledge
- To be sales driven
- To possess quality leadership skills, and emotional intelligence to lead the staff to perform to their fullest potential
- To possess excellent interpersonal and communication skills
- To be reliable and independent, outgoing and social
- To be highly organized, take initiative, can react quickly but also proactive with problem-solving abilities
- To have a broad background in CRM activities (customer relationship management)
- To have demonstrated passion for service and client orientation
- Written and spoken English, other foreign languages highly appreciated
- Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique.
- To possess general IT skills, constantly upgrading: Microsoft Office, SAP
HOW DO WE KEEP YOU SMILING?
As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Interested? Join us! #WeAreWaitingForYou
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