(Senior) Client Advisor

Position Summary

Your mission will be to support the Maison business strategy through outstanding achievements both in terms of client portfolio development & sales, acting as a Brand Ambassador in and outside the boutique.

Main Responsibilities

Develop Client Relationship:

• Develop local VIC/VVIC client’s network cultivating strong clients’ relationships and  leveraging Maison hospitality strategy
• Identify existing VIC/VVIC Clients, propose and align action plan to grow loyalty; Re-activate sleeping VIC/VVIC clients
• Apply strategies to develop clients’ portfolio, networking and recruiting outside the boutique.
• Organize client treatments with the approval of/in collaboration with the boutique management
• Establish action plans, working with local retail and marketing teams on client's recruitment, engagement, re-activation and up-selling activations

Consistently achieve and ideally exceed the sales target

• Support high-end ticket objectives  by  reaching individual and boutique targets
• Contribute to the sales of exceptional timepieces (Les Cabinotiers, high end masterline references)
• Deliver an exceptional experience and unique journey to our clients, during and after the purchase, with providing excellence and tailored made service inside or outside the boutique
• Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

Act as a Maison ambassador

• Strongly contribute to grow Brand’s reputation and desirability in local networks.
• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our products and tailoring the approach to the client
• Participate to all brand events (local and international) as Maison Ambassador inside and outside the boutique, share post clients ‘activities/events analyses and reports with management.

Support Boutique Manager on coaching and developing the sales team for the VVIC’s network

• Support the coaching and training the boutique team on recruiting, developing, engaging, up-selling
• Provide and propose activities to the team for entertaining and engaging the VVIC clients (services, traveling, dinning…) outside the boutique
• Support boutique team on VVIC's proposal, sales' presentation, clienteling activities

Participate to boutique operations

• Roster alignment based on boutique needs and outside appointment with Boutique Manager
• Support boutique operation daily duties, making sure following authorization, reporting procedures and compliance requirements
• Collaborate and support boutique team in the selling ceremony to increase sales
• Ensure that the Boutique environment and visual merchandising is up to maison’s standards
• Manage and follow up with clients' watch care and repair cases

Candidate Profile

• Minimum 2 years' experience in luxury retail, preferably in luxury watches
• Form 5 graduate with good command of Cantonese and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills