Client Advisor, Old Bond Street

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

Are you passionate about luxury retail? Would you like to play a critical role in creating long-lasting client relationships?

Be One Of Not Many

HOW WILL YOU MAKE AN IMPACT?

As a Client Advisor in our Old Bond Street boutique and Club 1755, your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity and humility, connecting creating true long-term relationships with clients, making them feel OONM  and give them what they desire and aspire, turning them into ambassadors. This is a unique opportunity to operate in a dual retail enviroment (flagship boutique and louge).

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
•  Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities 

Consistently achieve and ideally exceed the sales target, always following retail guidelines

• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors 

Act as a Maison ambassador

•  Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit  
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Requirements

You are motivated by:

• Excellence in everything you do

• Client service and satisfaction

• Team spirit and collaboration

You are:

• Excellent sales record

• Upselling and cross selling skills

• Experience working in a target driven sales environment

• Experience in a Luxury environment, retail or hospitality

• Strong communication skills with the ability to adapt to international clienteles and their needs

• Excellent problem-solving skills

• Highly organized with the ability to prioritize own workload

• Strong attention to detail with the ability to handle multiple tasks simultaneously

• IT devices literacy

• Sense of etiquette

• Passionate about Luxury goods

• Willingness to learn about our products and history/DNA

• Knowledge and understanding of the local Luxury market

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

•          We value freedom, collegiality, loyalty, and solidarity.

•          We foster empathy, curiosity, courage, humility, and integrity.

•          We care for the world we live in.

Our benefits:

• Quality Workplace
• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Training & Learning Programs

The hiring process:

• Step 1 : Call with Talent Acquisition Team + Predictive Index
• Step 2 : Interview with Hiring Manager and Head of Sales
• Step 3 : Final Decision

Interested? Join us! #WeAreWaitingForYou