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Reference Code:  12335

Boutique Director - Vacheron Constantin Bond St.

London, LND, GB

Permanent
  
  

We are looking for an experienced and engaging Boutique Director, with the key focus on business development with the objective of increasing sales, develop international/local clientele, foster and build client loyalty while levering London as hub for international luxury clients.

 

KEY RESPONSIBILITIES

Boutique KPIs

  • Establish Old Bond Street as one of the top Vacheron Constantin Boutiques worldwide
  • Deliver a flawless in store journey to clients, before, during and after a sale
  • Managing and ensuring that Store Operations are perfectly followed, to enable the team to perform at their very best on the shop floor

 

Boutique Management and team leadership:

  • Driving, monitoring and reporting Performance
  • Developing and sharing an in-depth knowledge of the boutique business
  • Providing to the team a strong sense of purpose by inspiring a cohesive team spirit. Training, coaching and motivating them to achieve their individual KPI’s and perform above expectations
  • Act as a business enabler for the boutique team to grow and engage VVIC clients database

 

Business development:

  • Leverage London’s strategic position in luxury retail to grow Vacheron Constantin’s business
  • Participate in networking activities inside/outside of the Boutique including client events
  • Bring visibility through affinity partnership and network of contacts to boost sales and traffic
  • Lead by example and develop individual relationships with clients and prospects
     

Retail and Service Excellence

  • Ensure that the “Selling Ceremony” is respected by all team members while delivering a flawless in store journey to clients
  • Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Bond Street and beyond).

 

IDEAL PROFILE

  • Solid experience in Luxury Goods Retail with at least 5 years relevant Boutique management experience, preferably in street level boutique
  • Previous experience in managing a team by leading, motivating, training and developing through active management (KPI management)
  • Strong sense of luxury service, aesthetics and proactive approach 
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  • Very good interpersonal competences and ability to interact with international clientele. Able to develop a network
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  • Very good organisational skills, at ease with performance management and analytical tools
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  • Excellent communication skills. Fluent in English and another language is a plus

 

If you have what it takes, apply now!