Reference Code:  89215

Assistant Boutique Manager / Supervisor

Hong Kong, HK, HK


Position Summary

Responsible for the overall management of the Boutique to insure profitability, Brand recognition, team development, superior customer service and customer database building and development. It is also the Manager’s responsibility to communicate and transmit these expectations to the team


Main Responsibilities

Sales & Store operations

  • Achievement of sales turnover in the Boutiques
  • Sets goal for all Sales Associate and motivates team on a daily basis
  • Completes daily and monthly reporting to analyze business trends and needs
  • Represents the Brand inside and outside of the Boutique
  • To ensure the best VM according to company’s global merchandising and visual standards
  • Responsible for the development of customer database
  • To understand the particularity of the boutique environment (location) and to suggest action plan accordingly
  • Resolve customer problems or complaints by determining optimal solutions
  • Ensure interior and exterior of store is maintained to company standards
  • Ensure the employees provide exceptional customer service
  • Holds briefings to insure consistent communication and information level
  • Stock management – stock rotation, monitor stock level and identify fast and slow sellers, followed by recommendation of appropriate actions
  • Analyze store performance and propose actions needed
  • Cascade communications from office Retail/Marketing/Distribution team, and insures team understanding and adherence to company policies and procedures


Staff Management

  • Ensure the development of key role in the boutique
  • Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner
  • Responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one)
  • Recruit, train, evaluate and counsel store employees. Schedule, organize and direct assignments and work schedule
  • Ensure all staff is trained in selling techniques and product knowledge with follow up measures implemented together with Training Manager
  • Completes employee performance evaluations and improvement plans; follow up on a regular basis


Candidate Profile

  • At least 5 years of management experience in luxury environment, ideally in Retail with watch industry experience
  • Fluent local language (Cantonese and Mandarin) and excellent command of the English Language is a must
  • Confident, organized, efficient, good attention to detail, result and action oriented with strong entrepreneurial mindset
  • Strong sense of luxury service and aesthetics, with knowledge & experience of CRM would be a plus
  • A team player with excellent inter-personnel skills
  • A good communicator, able to multitask, to lead & manage projects on own initiative
  • Autonomous with good analytical skills
  • IT savvy (including Word, PowerPoint, Excel). Excel skill a definite plus
  • Candidates with less experiences will be considered as Supervisor