Apply now »
Reference Code:  108226

Senior Client Advisor

Geneva, GE, CH

Permanent
  
  

If you're passionate about building relationships, driven by sales, and captivated by the world of fine watchmaking, this is your opportunity to shine! At Vacheron Constantin, you’ll bring an established clientele portfolio, using your network to create exceptional experiences, foster lasting connections, and drive business growth in a prestigious boutique setting !

 

 

CONTEXT

 

As a Senior Client Advisor, your mission will be to support the Maison business strategy through outstanding achievements both in terms of client portfolio development & sales, acting as a Brand Ambassador in and outside the boutique.

 

HOW WILL YOU MAKE AN IMPACT?

 

Develop Client Relationship

  • Develop local VIC/VVIC client’s network cultivating strong clients’ relationships and leveraging Maison hospitality strategy
  • Identify existing VIC/VVIC Clients, propose and align action plan to grow loyalty
  • Evaluate sleeping VIC/VVIC clients with CRM and Boutique in order to re-activate them 
  • Apply strategies to develop clients’ portfolio, networking and recruiting outside the boutique.
  • Organize and premium client treatments with the approval of/in collaboration with the boutique Management
  • Establish action plans, working with local retail and marketing teams on client's recruitment, engagement, re-activation and up-selling activations

Consistently achieve and ideally exceed the sales target

  • Support high-end ticket objectives by reaching targets
  • Contribute to the sales of exceptional timepieces (Les Cabinotiers, high end masterline references)
  • Deliver an exceptional experience and unique journey to our clients, during and after the purchase, with providing excellence and tailored made service inside or outside the boutique
  • Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

Act as a Maison ambassador

  • Strongly contribute to grow Brand’s reputation and desirability in local networks.
  • Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
  • Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our products and tailoring the approach to the client
  • Participate to all brand events (local and international) as Maison Ambassador inside and outside the boutique, share post clients ‘activities/events analyses and reports with management.

Support Boutique Manager on coaching and developing the sales team for the VVIC’s network:

  • Support the coaching and training the boutique team on recruiting, developing, engaging, and up-selling
  • Provide and propose activities to the team for entertaining and engaging the VVIC clients (services, traveling, dinning…) outside the boutique
  • Support boutique team on VVIC's proposal, sales' presentation, clienteling activities

Participate to Boutique Operations

  • Roster alignment based on boutique needs and outside appointment with Boutique Manager
  • Support boutique operation daily duties
  • Collaborate and support boutique team in the selling ceremony to increase sales
  • Manage and follow up with Premium Clients' watch care and repairs

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US? 

 

  • 10 – 12 years’ experience in a leadership position, with strong communication and expert sales skills
  • Existing client portfolio and strong experience in cultivating and managing relationships, managing customer acquisition, engagement, and retention strategies
  • Deep knowledge of the luxury environment, including luxury fashion, watchmaking and jewelry brands, trends and client expectations
  • Expertise in 360° operations aspects, collegiality and comfortable in a boutique environment
  • You are autonomous, proactive, with an entrepreneurial-minded and a “get-it-done” results-driven attitude, you leverage creativity and agility to achieve your goals
  • You demonstrate a strong sense for etiquette; Presentation, elegance, audacity, and excellence are part of your DNA
  • Fluent in French & English (another is a plus) with impeccable written and oral communication skills

             

HOW DO WE KEEP YOU SMILING?

 

Fantastic opportunity for someone from a Retail Sales / Luxury background who is looking to join a highly reputable business where you can forge a long-term career.

Apply now »