Reference Code: 100092

Sales Associate - Vacheron Constantin 1 1

Bangkok, 10, TH

Permanent

About the job

As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

Throughout the Maison's universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

Be One of Not Many

Should you be attracted in playing a vital role in elevating the brand’s client experience and be an Ambassador of the Maison, to develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage. With relevant experience in these fields, this opportunity might just fit with your aspirations!

MAIN PURPOSE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

KEY RESPONSIBILITIES

Sales

Developing strong sales turnover for the Boutique in accordance with the store strategy:

Meeting the turnover targets set by the Boutique Manager
Respecting discount policy
Achieve Key performance indicators defined by the Boutique Manager

Client Management

Satisfying customers:

Warm welcome & handle the clients in the respect of the Maison’s standards (In Boutique, on the phone, by mail, by online platforms or during events)
Adapt its style to each client need to offer the appropriated service
Advise, convince & ensure that each sale is handled accordingly

Building a long-term relationship with the client:

Ensure the prospection and the follow-up of new clients (local and international)
Enrich the client database with proactive recruitment for clients and prospects
Be force of proposal to develop client actions (phone, mailing, digital etc.)

Customer Service SAV:

Take care of each case according to the Maison’s standards
Follow up on each case and communicate to the Boutique Manager for any issue arise

Product/ Merchandise/Inventory Management

Participate to the good management of the stock

Reception & transfer
Take part on inventory management / stock take
Check that all products are correctly handled & priced
Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Others

Respect of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.

Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products, and new collections
Remain informed on the business through channels e.g., websites, magazines and regular boutique checks of the competitors

ABOUT YOU

You have experience in retail or service (luxury sector) in a similar position in sales and customer service.

Personal Development & Qualities

To maintain updated product knowledge
To be sales driven
You have a positive attitude and is a good team player
You have good interpersonal, communication skills.
To be reliable and independent, outgoing, and social
To have demonstrated passion for service and client orientation
Written and spoken English, Mandarin speakers are highly desirable
Knowledge of local market including awareness of competitors, clients
To possess appropriate educational background; SPM onwards
To possess general IT skills, constantly upgrading: Microsoft Office, SAP

YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO

Our teams. You will join a motivated, creative, and talented team that share the same passion and energy.
Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.

Interested? Join us! #VacheronConstantin #OneofNotMany

PERSONAL DATA COLLECTION STATEMENT

We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.