Client Advisor

About the job

As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has at no time in its 270-year history ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.
 

Throughout Maison’s universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.
 

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

Be One Of Not Many
Should you be attracted to play a vital role in elevating the brand’s client experience and be an Ambassador of the Maison, to develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage. With relevant experience in these fields, this opportunity might just fit with your aspirations!

MAIN PURPOSE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

KEY RESPONSIBILITIES

Sales

Developing strong sales turnover for the Boutique in accordance with the store strategy:

• Meeting the turnover targets set by the Boutique Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Boutique Manager

Client Management

Satisfying customers:

• Welcome warmly & handle the clients with respect to Maison’s standards (In Boutique, on the phone, by mail, by online platforms or during events)
• Adapt its style to each client needs to offer the appropriate service
• Advise, convince & ensure that each sale is handled accordingly

Building a long-term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database with proactive recruitment for clients and prospects
• Be force of proposal to develop client actions (phone, mailing, digital etc.)

Customer Service SAV:

• Take care of each case according to Maison’s standards
• Follow up on each case and communicate to the Boutique Manager for any issue arise

Product/ Merchandise/Inventory Management

Participate in the good management of the stock

• Reception & transfer
• Take part in inventory management / stock take
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

ABOUT YOU

You have experience in retail or service (luxury sector) in a similar position in sales and customer service.

Personal Development & Qualities

• To maintain updated product knowledge
• To be sales driven
• You have a positive attitude and are a good team player.
• You have good interpersonal communication skills.
• To be reliable and independent, outgoing, and social
• To have demonstrated passion for service and client orientation
• Written and spoken English, Mandarin speakers are highly desirable
• Knowledge of local market including awareness of competitors and clients
• To possess appropriate educational background; SPM onwards
• To possess general IT skills, constantly upgrading: Microsoft Office, SAP

YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO
 

Our teams. You will join a motivated, creative, and talented team that share the same passion and energy.
Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
 

Interested? Join us! #VacheronConstantin #OneofNotMany

PERSONAL DATA COLLECTION STATEMENT

We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such a period.

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorization for Richemont to use the information for the Purposes.