Assistant Boutique Manager

About the job

As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has at no time in its 270-year history ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.
 

Throughout Maison’s universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.
 

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

Be One of Not Many
Should you be attracted in playing a vital role in elevating the brand’s client experience and be an Ambassador of the Maison, responsible of the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance, while maximizing sales and profit potential of the boutique, with relevant experience in these fields, this opportunity might just fit with your aspirations!

MAIN PURPOSE

To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values.

KEY RESPONSIBILITIES

Sales

• Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
• Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
• Supervise and manage staff’s usage of discount policy
• Achieve Key performance indicators defined by the Boutique Manager

Staff Management

• Assist the Boutique Manager in establishing and maintaining good staff relations to generate high level of morale
• Assist the Boutique Manager in coach, training and developing staff effectively to their job role to meet the Maison’s standards and requirements.
• Communicate Company & Maison policies and Management’s instructions to staff in the most objective and effective manner
• Ensure adequate manpower and support to always cover the shop floor operations

Client Management

Satisfying customers:

• Be an alternative point of contact for any escalation of customer service matters
• Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need to offer the appropriate service
• Advise, convince & ensure that each sale is handled accordingly

Building a long-term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

• Responsible for and ensure the proper and accurate management of stock

• Reception & transfer
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Shop Maintenance

• Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
• Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
• Ensure that boutique is in adherence to workplace safety, fire and health regulations as set out by the Company.

Reporting

• Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

Other

• Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Remain informed on the business through magazines and regular Boutique checks of the competitors
• Handle any other ad hoc activities

Requirements:

• 3 – 5 years in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• Fluent written and spoken English

YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO
 

Our teams. You will join a motivated, creative, and talented team that share the same passion and energy.
Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
 

Interested? Join us! #VacheronConstantin #OneofNotMany

PERSONAL DATA COLLECTION STATEMENT

We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such a period.

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorization for Richemont to use the information for the Purposes.