Sales Associate

Kuala Lumpur, 14, MY

Permanent

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

At Roger Dubuis, a Richemont Group Brand, we embody a culture of hyper horology and serial innovation. We stand for voracious hedonism and strongly believe in Living Larger than Life. We are an exclusive tribe of non-conformists powered by unleashed creativity. We are ordinarily extravagant but excessively Swiss. No rules, Our game!

MISSION

The Sales Associate is responsible to work together with the boutique team to enhance the customer experience, create sales opportunities and deliver extraordinary service that surpasses client expectations.

KEY RESPONSIBILITIES

Achieve business targets, KPI’s and sales in accordance with the brand retail strategy

Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times
Ensure exceptional levels of customer service and after-sales experience
Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty

SALES

Achieve boutique sales targets and KPI’s defined by the Boutique Manager
Leverage regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base
Assist fellow Boutique Ambassadors in every aspect of the sales process

CLIENTELING

Promote a culture of service excellency within the boutique
Create unique, memorable and awe-inspiring experiences for customers to keep them engaged with the brand
Deliver meaningful, one-to-one personalized service by anticipating clients’ needs and preferences
Identify, recruit and convert new prospects by leveraging digital and physical tools
Enrich the customer database and enhance the quality of client information

BOUTIQUE OPERATIONS

Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance
Maintain uncompromising standards of boutique presentation and ensure visual merchandise is implemented according to brand guidelines
Assist in organizing and implementing regular, in-store marketing activations

EXPERIENCE & BACKGROUND

Minimum 2 years’ experience working in a luxury environment
Background in sales, Luxury retail, banking, automotive, high-end hospitality or aviation industries(experience within luxury watches and high-end jewellery industries highly desirable)
Languages: English (Mandarin and Cantonese are highly desirable)

KNOWLEDGE & SKILLS

Strong knowledge of the luxury industry and our competitors
Creative, entrepreneurial mindset with positive outlook
Exceptional interpersonal, communication and organizational skills
Experience working with a diverse client base
Passion for mechanical timepieces

Apply now »