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Reference Code:  68881

Boutique Manager

Kuala Lumpur, 14, MY

Permanent
  
  

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

At Roger Dubuis, a Richemont Group Brand, we embody a culture of hyper horology and serial innovation. We stand for voracious hedonism and strongly believe in Living Larger than Life. We are an exclusive tribe of non-conformists powered by unleashed creativity. We are ordinarily extravagant but excessively Swiss. No rules, Our game!
 

MISSION
Through innovation, entrepreneurship and passion, the Boutique Manager is responsible for the effective operation of Malaysia’s first Roger Dubuis boutique. They will inspire and motivate the team to drive sales performance and ensure extraordinary service that surpasses client expectations. The Boutique Manager will be fundamental in developing the brand and growing awareness in Malaysia.


KEY RESPONSIBILITIES
• Achieve business targets, KPI’s and sales in accordance with the brand retail strategy
• Develop and implement activities to identify business opportunities, discover new clientele and grow the client database
• Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times
• Ensure exceptional levels of customer service and after-sales experience
• Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty
• Lead, manage and develop the sales team to ensure consistent performance and high levels of morale


FINANCIAL CONTROL & REPORTING
• Ensure timely qualitative and quantitative business reports to the Retail Director.
• Manage the staff incentive and commission reports
• Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance


BUSINESS DEVELOPMENT
• Analyze business data and propose and implement sales strategies to improve KPI’s
• Implement regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base
• Build and develop external networks with business partners on behalf of the brand e.g. hotels, embassies, media, celebrities, etc.


TEAM MANAGEMENT
• Create a positive, collaborative and engaging environment for the sales team
• Inspire a client-centric mindset
• Promote a culture of learning within the team by ensuring regular skills coaching, brand education, product knowledge and competitor awareness
• Develop strategies to improve individual and team performance
• Identify high-potential associates and develop them for career evolutions within the brand


CLIENTELING
• Promote a culture of service excellency within the boutique
• Create unique, memorable and awe-inspiring experiences for customers to keep them engaged with the brand
• Deliver meaningful, one-to-one personalized service by anticipating clients’ needs and preferences
• Identify, recruit and convert new prospects by leveraging digital and physical tools


EXPERIENCE & BACKGROUND
• Minimum 5 years’ experience working in a luxury environment at management level
• Background in sales, luxury retail, banking, automotive, high-end hospitality or aviation industries (experience within luxury watches and high-end jewellery industries highly desirable)
• Languages: English (Mandarin and Cantonese are highly desirable)


KNOWLEDGE & SKILLS
• Strong knowledge of the luxury industry and our competitors
• Demonstrate the ability and willingness to make a difference and challenge the status quo
• Entrepreneurial mindset with proactive business acumen
• Exceptional interpersonal skills and experience working with a diverse client base
• Ability to communicate effectively and positively to a range of different business stakeholders