Reference Code:  33846

Sales Ambassador

Genève, GE, CH


Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

At Roger Dubuis, a Richemont Group Brand, we are the culture of hyper horology and serial innovation. We stand for a voracious hedonism and we strongly believe in living larger than life. We are an exclusive tribe of non-conformists powered by unleashed creativity. We are ordinarily extravagant but excessively Swiss. No rules, Our game!


Sales Ambassador, Geneva Boutique, Permanent


Primary Duties:

Our Brand Ambassador key priority is to further develop domestic clientele, by leveraging her/his own local network and partnering with business introducers to bring new business to our boutique. The mission is to attract and convert clients beyond the borders of the Boutique, the city and region. She/he will not only act inside but also outside of our boutique to identify, recruit, and convert new prospects by leveraging digital and physical tools.


Key Responsibilities:


Sales Turnover:

  • To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence
  • To assist co-workers in the sales/aftersales process and work as a team under the supervision of the Boutique Manager
  • To “wow” your Client with an unexpected, audacious, and incredible experience
  • To welcome client, in the Boutique, over the phone, by e-mail or mail, according to Roger Dubuis guidance and standards
  • To gain qualitative client data and improve the boutique client portfolio
  • Remote selling and business development


Brand Ambassador:

  • To represent and promote with the highest standards Roger Dubuis’ name and image inside and outside the Boutique
  • Responsible for the acquisition of qualitative customer data and the update of the customer database
  • Development of customer loyalty by way of excellence in service and treatment
  • Generating brand awareness
  • Assist in organizing marketing events
  • Thoroughly understand our products and services to inform potential customers
  • Develop network and clientele
  • To ensure a constant perfect personal appearance


Boutique Operations:

  • To take part actively in team meetings, cycle/annual inventory counts, and all daily operations as required
  • To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
  • To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
  • To respect, apply and promote security rules


Your Profile:

  • Extensive client book and experience working with UHNWI in the area of Geneva
  • Eager to attend frequently luxury events, network and create leads outside of the Boutique
  • Elegant and inspiring, passionate and confident, empathetic and integrous, agile and entrepreneurial, team player and audacious
  • Strong developer of customer loyalty and personal relationships
  • Solid understanding of sales principles and customer service practices
  • Strong selling techniques and brilliant storytelling
  • An excellent command of English + ideally a second one
  • An organized person with an excellent attention to detail and high client treatment standards
  • A Team player with excellent inter-personnel skills and multi-tasking
  • Computer literate
  • Open to candidates with experience in hospitality, banking luxury, luxury cars, yachting, etc.


Required Experience:

  • Bachelor’s degree or equivalent
  • Travel required 30%


Technical skills / abilities:

  • Team player, hard worker and positive
  • Ability to work in an international environment
  • Excellent interpersonal, communication and organizational skills
  • Creative, entrepreneurial & pro-active


Personal skills:

  • Fluent in English and French
  • Other languages a plus