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Reference Code:  66412

ROGER DUBUIS Boutique Manager / 都内エリア

都内エリア, 13, JP

Fixed Term
  
  

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

PositionBoutique Manager

 

MAIN PURPOSE:

Reporting to the Retail Manager/ Brand Director, the Boutique Manager is responsible for the overall management of the Boutique to insure profitablitly, Brand recognition, team development, superior customer service and customer database building and development.

It is the store manager’s responsibility to communicate and transmit these expectations to the team.

 

REPORTING TO:

Regional Brand CEO

 

RESPONSIBILITIES:

Achieves monthly and yearly Boutique turnover and KPI targets set by the brand

Sets goal for all Sales Associate and motivates team on a daily basis

Completes daily and monthly reporting to analyze business trends and needs

Is responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one)

Holds briefings to insure consistent communication and information level

Upholds company’s customer service standards

Is responsible for developing the customer database

Proposes local events and advertising opportunities to the platform and develops external relationships to ensure maximal exposure

Manages Boutique Stock, reviews stock levels and communicates product needs

Is responsible for the Boutique administration (cash flow, shipments, repairs, security)

Insures team understanding and adherence to company policies and procedures

Insures that all visual directives are respected and executed (cleanness, merchandising, team grooming)

Represents the Brand inside and outside of the Boutique

Insures communication with platform management and headquarters

 

PROFILE:

At least 3 years of management experience in luxury environment ideally in retail

Very good general education and sense for etiquette

Strong sense of luxury service and aesthetics

Fluent in local language and English and ideally one more relevant tourist language

 

Result and action oriented with strong entrepreneurial mindset

Natural leader with good interpersonal competences and empathy

Autonomous with good analytical and organizational skills

Excellent communicator, able to develop a network