Reference Code:  12220

Digital In-Store Program Manager


Versoix, GE, CH


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.


The mission is a part of global Richemont Digital Clients & Products activities to manage digital projects mainly focused on mobile program and e-commerce business scenario in the area of Retail.

As a Digital Program Manager, you will be in charge of driving and supporting Richemont Maisons in their Mobile digital applications and services implementations.

You will ensure execution of Mobile digital projects, from design to management implementation by means of coordination, planning workload and costs estimating, as well as monitoring and project management.

You will liaise directly with Maisons business teams, their agencies and grant the adherence with the Richemont Group architectures, solutions, tools and overall implementation framework.



  • Define the program scope, develop the plan and schedule
  • Monitor the progress of all Products/Projects within the program and ensure they are on track, otherwise lead the definition of an action plan with the Project Managers/Product Owners
  • Define the program main streams and release plans
  • Work with Project Managers/Product Owners to define the resources capacity plan and source/hire accordingly
  • Supervise a pool of project managers to deliver the whole program
  • Manage and resolve dependencies/Impediments between all Products/Projects within the program
  • Implement the governance and operational model of the program based on common practices
  • Collaborate with your peers from other Product Groups or Shared Services through your transversal or vertical role to deliver the program
  • Act as the escalation point for our Maisons and Group colleagues for all topics related to the program
  • Ensure efficient and smooth information and communication flow within the team as well as a thorough integration of external team members (on-site and remote ones)
  • Report regularly the program progress to the Management and escalate issues when relevant
  • Manage the teams in your scope, assign responsibilities and motivate team members
  • Support the QA team to gather all required information to execute UATs
  • Evaluate project outputs and assess results (such as Retrospective, lesson learned)
  • Apply and promote processes defined within the Department /Pillar/Group/Team and make sure they are well understood
  • Follow-up your activities from end to end
  • Adjust, augment, and suggest improvement to existing processes within the Department
  • Identify improvements of existing processes in order to gain efficiency, productivity and overall satisfaction
  • Rely and respect Shared Services best practices
  • Be responsible of your quality and apply auto-control
  • Propose solutions to solve complex issues



You have 8 to 10 years of experiences as Project/Program management in Digitalzation of Retail in an international context.

Soft Skills

  • Strong client/stakeholder management/leadership, dynamic and self-motivated,
  • Organization skills,
  • Master mobile business cases around the retail domain
  • Attitude & commitment
  • Strong attention to detail, analysis and synthesis capacity
  • Able to work in a flat and versatile organization in a multicultural environment
  • Focus on customer satisfaction and quality
  • Serviced oriented are the main strengths to succeed in this role

Technical Skills

  • Web and mobile technology / concept/solutions/software/integrations patterns/market trends/operation/…
  • Strong knowledge of mobile ecosystem and technology from development framework to deployment solution
  • General technical knowledge and experience with java/sap/salesforce PIM and DAM


  • Graduate in Engineering School, Master’s degree in Digital/Web technology, Computer Science or related field
  • Project management certification (e.g PMI, AGILE, or equivalent) is an asset
  • Knowledge of SAP environment will be appreciated
  • Fluent in English and French

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