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照会先コード:  68045

Front Office Applications Manager

Richemont

Tokyo, 13, JP

Permanent
  

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

Primary Responsibilities and Activities

  • Team management and skill development
    • Set yearly objectives and appraises the members of retail L2 support team
    • Coaches, helps the team members for skill development and meeting their objectives
    • Comply with SLA and lead retail L2 team to support business for issues or requests on applications and related hardware
  • Technical expertise
    • Experienced on support or design of business applications over MS Surface, PC or iOS devices (connectivity / performance / limitations)
    • With knowledge and experience (setting/ installation/ configuration of retail applications and related hardware which are used in stores
    • Manage and troubleshoot enhancement/issues of front office applications related
  • Project Management
    • Plan and manage IT projects of various sizes with pre-aligned outcomes
    • Be able to have efficient communication with stakeholders to share status, issue and risk
    • Execute the implementation test and deployment for new applications or enhancement
    • Manage Store opening with business and finance for POS system setup and validation
  • Business Consultancy
    • Develops and maintains his/her knowledge about the business domains related to Front office applications
    • Able to gather business requirements, judge with evidence and make necessary consultation or escalation based on IT governance rules
  • Communication
    • Act as a key contact for local business retail operation teams as well as HQ IT experts team
    • Able to communicate logically and persuasively to business users, local IT L2 support team and HQ expert team

 

Required Education, Experience and Expectation

  • At least Bachelors in IT engineering and/or having work experience of at least 5 years in Retail Application support domain
  • Understanding of the business practices (functional area of POS and Repair. CRM is added value)
  • Knowledge of basic network and OS related
  • Enthusiast in new IT technology and devices
  • Implement LINE / Salesforce (or other SNS platform) for business purpose (nice to have)
  • ITIL certification
  • AGILE knowledge (nice to have)
  • Self-starter, objective-oriented, user-focused
  • Analytical and problems solving skills
  • Staff management of at least 2 members
  • Written & oral communication skills
  • English and Japanese: One native and one Business level at least
  • The job implies travels to BTQs or other countries (after the pandemic)

 

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