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照会先コード:  74857

Regional Project Manager

Richemont

Tokyo, 13, JP

Permanent
  

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

MAIN PURPOSE

 

Leading and coordinating the overall direction, implementation, execution, control & completion of projects in the domain of Richemont Customer Service Japan, while ensuring consistency with the Group strategy.

 

REPORTING LINE

 

  • RCS Japan Director

 

KEY RESPONSIBILITIES

 

  • Lead strategic and operational projects around the organization of the Customer Service, including but not limited too :
    •  
      • External service & repair workshops decentralization and certification projects and initiatives
      • Platforms intervention workflow optimisation, in alignment with Group models and procedures
      • Platform layout reorganisation and improvements
      • Coordination on implementation of Security, health & safety guidelines
  • Ensure a smooth and aligned communication among the key stakeholders in the Group, the Region, the Markets and the Maisons, towards ensuring the successful execution of the projects
  • Lead and facilitate the development of a continuous improvement culture, determine areas of improvements compared to organisation template
  • Review operational efficiencies and benchmark performance levels. Monitor KPI’s and impulse corrective actions if needed

 

  • Consolidation of budget tracking across all CS departments, support operations during budget process, and propose operating costs optimisation actions
  • Participate to Group initiatives/projects. Be the interface between Group RCS and the Platforms in the Region
  • Support Management and business operations

 

PROFILE

 

  • Education
    • Master degree in engineering or business management

 

  • Competencies
    • Excellent communication and presentation skills
    • Good knowledge of project/organization management
    • At ease with business analytics
    • Strong written and oral communication skills in Japanese and English
    • Good computer skills including Microsoft Office suite
    • SAP knowledge is a plus

 

  • Professional experience
    • Project management in an international environment is a plus
    • Experience in Lean 6 Sigma project is a plus
    • Experience in watchmaking or luxury industry is a plus

 

  • Qualities required for the position
    • Strong influence skills and empathy
    • Result oriented, proactivity, versatility and autonomy
    • Collaborative and innovative mindset, curious to learn
    • Customer focus and multicultural agility

 

  • KPI :
    • Regional RCS Lead times and performance level
    • Regional RCS Repair Quality
    • Regional RCS costs evolution

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW