Reference Code:  74857

Regional Project Manager


Tokyo, 13, JP


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.



Leading and coordinating the overall direction, implementation, execution, control & completion of projects in the domain of Richemont Customer Service Japan, while ensuring consistency with the Group strategy.




  • RCS Japan Director




  • Lead strategic and operational projects around the organization of the Customer Service, including but not limited too :
      • External service & repair workshops decentralization and certification projects and initiatives
      • Platforms intervention workflow optimisation, in alignment with Group models and procedures
      • Platform layout reorganisation and improvements
      • Coordination on implementation of Security, health & safety guidelines
  • Ensure a smooth and aligned communication among the key stakeholders in the Group, the Region, the Markets and the Maisons, towards ensuring the successful execution of the projects
  • Lead and facilitate the development of a continuous improvement culture, determine areas of improvements compared to organisation template
  • Review operational efficiencies and benchmark performance levels. Monitor KPI’s and impulse corrective actions if needed


  • Consolidation of budget tracking across all CS departments, support operations during budget process, and propose operating costs optimisation actions
  • Participate to Group initiatives/projects. Be the interface between Group RCS and the Platforms in the Region
  • Support Management and business operations




  • Education
    • Master degree in engineering or business management


  • Competencies
    • Excellent communication and presentation skills
    • Good knowledge of project/organization management
    • At ease with business analytics
    • Strong written and oral communication skills in Japanese and English
    • Good computer skills including Microsoft Office suite
    • SAP knowledge is a plus


  • Professional experience
    • Project management in an international environment is a plus
    • Experience in Lean 6 Sigma project is a plus
    • Experience in watchmaking or luxury industry is a plus


  • Qualities required for the position
    • Strong influence skills and empathy
    • Result oriented, proactivity, versatility and autonomy
    • Collaborative and innovative mindset, curious to learn
    • Customer focus and multicultural agility


  • KPI :
    • Regional RCS Lead times and performance level
    • Regional RCS Repair Quality
    • Regional RCS costs evolution