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Reference Code:  89334

Watch Technician (In-Boutique)

Richemont

Sydney, NSW, AU

Permanent
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

PURPOSE 

Repair watches and support boutique sales staff with report directly to Technical Manager

 

KEY RESPONSIBILITIES

Support to the Sales Representatives

  • At the sales level, the watchmaker remains at the sales representative's disposal in case technical information is required, which could help in the sales process. 
  • The watchmker is in the boutique to bring technical experience when a watch is brought to the boutique for the repair or if the customer has a technical question

Technical Repair

  • To eliver excellent service quality in meeting customer needs 
  • To keep work environment in good condition to carry out repair work effectively
  • To do technical evaluation for watches
  • Documentation of the spare parts required to repair each watch to ensure repairs run smoothly
  • To complete repairs in a timely fashion. That means to complete not later than the date indicated on the repair order.
  • After repair, ensure that used parts are in the same puch for the watch
  • Ensure only authorised watches are repaired, and only those brough in via the service centre/boutique
  • Ensuring workstation and spare parts are appropriately kept

Technical Assessment & Quality Control 

  • To follow defined interventions and repair flows
  • All repair types: Boutique stock, warehouse stock, customer repairs, distributor stock & customer repairs
  • To do quality control checks after repairs before returning the watch to the administrative team. 

Stock Control

  • Do stock count when required

Event

  • If and when necessary, to attend event requested by brand

Polish

  • Polishing of watches if required

 

REQUIREMENTS

  • Minimum 2 years of experience in watch repair
  • High quality repair skills
  • Good communication skills
  • Self-motivated, reliable, detail-oriented
  • Team player with high integrity level
  • Please note, the role's working days will be Tuesday to Saturday (Sundays and Mondays are off)

     
 

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW