Watch Technician (In-Boutique)

PURPOSE 

Repair watches and support boutique sales staff with report directly to Technical Manager

KEY RESPONSIBILITIES

Support to the Sales Representatives

• At the sales level, the watchmaker remains at the sales representative's disposal in case technical information is required, which could help in the sales process. 
• The watchmker is in the boutique to bring technical experience when a watch is brought to the boutique for the repair or if the customer has a technical question

Technical Repair

• To eliver excellent service quality in meeting customer needs 
• To keep work environment in good condition to carry out repair work effectively
• To do technical evaluation for watches
• Documentation of the spare parts required to repair each watch to ensure repairs run smoothly
• To complete repairs in a timely fashion. That means to complete not later than the date indicated on the repair order.
• After repair, ensure that used parts are in the same puch for the watch
• Ensure only authorised watches are repaired, and only those brough in via the service centre/boutique
• Ensuring workstation and spare parts are appropriately kept

Technical Assessment & Quality Control 

• To follow defined interventions and repair flows
• All repair types: Boutique stock, warehouse stock, customer repairs, distributor stock & customer repairs
• To do quality control checks after repairs before returning the watch to the administrative team. 

Stock Control

• Do stock count when required

Event

• If and when necessary, to attend event requested by brand

Polish

• Polishing of watches if required

REQUIREMENTS

• Minimum 2 years of experience in watch repair
• High quality repair skills
• Good communication skills
• Self-motivated, reliable, detail-oriented
• Team player with high integrity level
• Please note, the role's working days will be Tuesday to Saturday (Sundays and Mondays are off)