IT Retail Support Analyst

Richemont

Shelton, CT, US

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

IT Retail Support Analyst

RRF | Shelton, CT

Reports to: Manager, IT Retail Systems

Role Overview

This role will oversee all retail technical support needs for our Americas boutiques including regular visits and remote support to ensure staff and technology is in full working order. This person will work closely with our IT team on updates and escalating issues beyond level 2.

Responsibilities

Assist Retail Infrastructure Team with day-to-day tasks as well as new and ongoing projects for our Americas boutiques.
Coordinate IT scope for assigned Maison construction projects
Proper handling & resolution of support tickets for hardware and software issues/requests
- Utilizes the KBs and other support documentation to identify, isolate, diagnose and resolve end user technical problems.
- Provide information and status updates as needed/requested
Hands-on & remote support of Windows based PCs/Laptops/Tablets & assorted peripherals
Hands-on & remote support of iOS devices
Actively contribute to creating/updating IT documentation
Keep up to date with technological developments related to the industry

Qualifications

Understanding of PC Hardware & Software installation, diagnosis, & repair
- Read & analyze log files
- Software installation & troubleshooting
Strong understanding of Windows 10
Strong understanding of MS Office Suite/O365
Basic network understanding/troubleshooting
- Knowledge of Cisco Meraki HW a plus
Basic knowledge Active Directory / Azure Administration
- Account & Group Creation
- DHCP & DNS
Understanding of Citrix is a plus
Possess strong communication with technical teams & user community
Strong organizational skills
Strong logical thinking, analytical & problem-solving skills.
Intune and/or SCCM experience a plus
Experience with imaging machines and applying packages for new hire setups

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture