Reference Code:
107636
Retail Director, China
Richemont
Shanghai, SH, CN
Permanent
KEY RESPONSIBILITIES
Achieve China Boutiques P&L Objectives
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- Lead retail boutiques with clear strategies to achieve sales/productivity and boutique P&L/profitability targets.
- Monitor Daily Boutique Performances and follow-up of sales: analyse and evaluate product sales results, collect and provide qualitative feedbacks
- Monthly follow-up of P&L performances (analysis, action plan…)
- Handle salary packages (salary, incentives, commissions…) of sales staff
Boutique Management & Cross Function Communication
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- Store Planning support & Ensure smooth opening of new boutiques, supervise product/display material order, visual merchandising, staff recruitment/training and other boutique opening procedures
- Manage retail operations team to ensure retail boutiques strictly follow brand and group operation guidelines and policies; fulfil retail boutiques’ operational needs to achieve operational excellence;
- Manage new retail boutique openings by implementing existing brand and group operation guidelines and policies; ensure new retail boutiques adhere to brand service standards.
- Build & Maintain good relations with local landlords to increase visibility & sales.
- Work closely with Marketing & Communication department to provide high standard of client experience and to develop tailored CRM strategies.
- Proactively provide product design and assortment feedback to the Merchandising team and ensure visual merchandising guidelines are strictly respected and maintained at high standard in retail boutiques at all times.
- Work closely with other business partners (store project, logistics, finance and etc.) to ensure smooth daily retail boutique operations.
Team Management
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- Boutique Mystery Shopping Survey and Action Plan
- Boutique staff: recruitment, movement and development; Create clear talent career development plans with HRBP to ensure high quality of retail workforce.
- Follow all retail team performance and contribute to improve
- Boutique support: staff uniforms & grooming, sales tools, boutique equipment…
Clients management
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- Achieve service quality targets (KPIs, mystery shopping results) and customer quality targets (CRM KPIs) through clear plans and regular tracking.
- Propose and conduct strategy and action plans for traffic increasing (cross-marketing, partnerships…)
EDUCATION & EXPERIENCE
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- Bachelor’s degree or above with more than 10 years related management experience in international luxury/ designer fashion brands
- Strong sense of data management skills, sales & result oriented, strong interpersonal & management skills
- Ability to work successfully as part of a cross-functional team while demonstrating a leadership style that is based on respect and trust
- Skills required: strong verbal and written Chinese and English communication skills
- Ability for frequent travels with flexibility in working hours