Reference Code:  28960

CS Representative


Shanghai, 31, CN


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

 - To ensure the working area is in mint/ tidy condition, personal working area (front office and back office) is in a impeccable cleanliness, keeping self up in a fresh appearance in any time

 - Handle customer requests, and suggestion in a polite and positively manner, by requiring analysis of situations to determine best use of resources. Serves as liaison between the customer and technician

- To ensure the Lead-time and pricing provided to the customers are reasonable and accurately,brand policy and target lead time is followed up accurately. - To register the repair orders in IRIS.

- To ensure the estimate management in IRIS for RO which Technical Evaluation is done within 48 hours after registration.

- To invoice of repair orders and sales of accessories to both end customers and local dealers.

- To ensure all the customers of delayed repairs been well informed beforehand.

- To follow up strictly group’s guideline on quotation, service contents and brand policy.

- To check and close cash register and transmit to the CS Officer.

- Contact end customers and dealers for the collection repaired items

- Open, close and reconcile the cash register on a daily basis.

- To revert to CS Officer in case of special RO, difficult claim to handle at the counter or for any deviation.

- To follow up to remind customers if items remain uncollected

- To participant in the physical stock take and discrepancy analysis

- To follow up in confirmation on the quotation with guest

- To monitor the Data entry of SP and Accessory Orders



- Customer Oriented

- Excellent communication skill

- Organized and detail orientated

- At least 2 years working experience in a similar position

- Good in both Chinese and English

- Ability to work under pressure