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Reference Code:  95918

[Richemont Korea] Digital Project Manager / Consultant

Richemont

Seoul, 11, KR

Permanent
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

JOB TITLE                                              Digital Project Manager / Consultant  

 

REPORTING TO                                  Senior Digital Manager
                                       

LOCATION                                            Seoul, Korea

 

 

KEY RESPONSIBILITIES

 

  • Digital ecosystem management: Coordinating all projects streams, driving milestones, progression tracking, implementation, ensuring technical integration and deployment, change management
  • Actively participating to cross-functional projects and implementing high value digital applications with a strong business impact
  • Managing projects (timeline, budget…) from start to finish, including handing over projects to subsequent stakeholders
  • Handling all functional specifications
  • Communicating on the projects with all departments (business, IT, corporate services…)
  • Identifying new opportunities as well as facilitating & optimizing the implementation of new applications or features
  • Training end users as well as being the key point of contact for support needs
  • Create documentations related to new project procedures, end user manuals and operation guidelines.
  • Be responsible to roll out HQ and regional digital solutions across Maisons and Group Functions
  • Organize training for Maison / CRC end users’ competency upgrade following new operation needs.
  • Coordinate operational and functional testing for new project activation and new features implementations
  • Implement effective process/workflow adjustments based on workload and analysis of statistical data
  • Support between Korean and English translation on internal and external documentations

 

 

 SKILLS 

  • Fluent both in Korean & English
  • MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
  • Prior experience with excellent digital project management skill with ownership and ability to handle multiple tasks simultaneously
  • High attention to detail
  • Flexible and positive way of thinking about change
  • Proficiency with the Contact center, CRM and eCommerce systems & tools
  • Excellent planning, organizational, time management, and analytical skills
  • Ability to analyze information, identify problems and develop action plans

 

 

PROFILE

 

  • Minimum 3 years of relevant experience in Project Management / e-Commerce / Client Relations Centre (Experience in Salesforce and SAP a plus)
  • Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience
  • Strong understanding of online and offline customer journey 
  • Demonstrate project management skills and project delivery on time 
  • Solid understanding of the Korean consumer behavior and digital landscape
  • Fast-learner, rigorous, organized, dynamic, proactive and team player
  • Independent and able to treat confidential information
  • Experience from a group environment a plus
  • Strong organizational, coordination skills and attention to detail 
  • Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
  • Good interpersonal and communications skills

 

 

#Richemont #WeCraftTheFuture

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