[Richemont Korea] IT_Senior Service Officer
Seoul, 11, KR
At Richemont, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
HOW WILL YOU MAKE AN IMPACT?
This position is responsible for conducting global and local projects/service delivery including Retail efficiency program, automation and data. Moreover, managing IT infrastructure and operation under the control of Tech Manager.
KEY RESPONSIBILITIES
IT Project implementation and support successful
- Implement and deploy technology-driven projects approved by group/regional/local management.
- Coordinate with projects shareholders to check on project progression and suggest improvements to make the work efficient.
- Coordinate with the team in discussing project development, costing, benefits, adjusting timing, and reducing risks.
IT Project implementation and support successful
- Implement and deploy technology-driven projects approved by group/regional/local management.
- Coordinate with projects shareholders to check on project progression and suggest improvements to make the work efficient.
- Coordinate with the team in discussing project development, costing, benefits, adjusting timing, and reducing risks.
Initiate and implement retail efficiency program and Automation
- Retail technology: Fully leverage retail technologies to improve the effectiveness and efficiency of Retail activities and implement retail efficiency program and to apply new knowledge to traditional subjects.
- Retail automation: Drive work process digitization and automation to improve productivity especially in Retail business, operations by eliminating or minimizing manual work process and flow.
- Initiate Innovation and automation project with various IT Tools.
- Experience with RPA and AI Project.
Ensure customer service and business engagement
- Support all IT incidents/requests initiated via ticketing system (SNOW), phone or email to ensure they are handled timely and resolved according to service level agreement (SLA).
- Handle escalated incidents/requests from both helpdesk team as well as customer.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Collaboration with stakeholder within key functions as well as digital team to create a high-performance team.
Ensure IT Infrastructure availability and performance
- Implement and deploy all infrastructure/systems according to Group standards and aligned practices
- Operate IT infrastructure setup including office, retail boutique, warehouse and technical center.
- Implement backup-up, recovery & emergency procedures and apply them.
- Take ownership of the computer room setup and operation
Manage IT hardware, software, and network resources within budget and guideline
- Purchase and implement new machines (PCs, servers, network equipment) and new software under the control of Tech Manager
- Upgrade of existing machines / software where necessary
- Manage the software and hardware Inventory with accuracy
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Technical Competencies
- Education: Bachelor’s degree in computer science or equivalent.
- Knowledge of automation and the latest technologies – MS Office365 Products (Power Platform, Microsoft CoPilot etc.)
- Good knowledge understanding in RPA, AI, Chatbot, Ui-Path etc.
- At least 10 years of IT working experience with IT Services/Operations/Project Management
- Experience in retail/FMCG and Luxury goods project background a plus.
- Experience and good knowledge in service delivery management, Office365, SharePoint, Cloud Platform and Digital technologies.
- Solid knowledge of Project management
- Solid knowledge of ITSM
Business Competencies
- Excellent communication in spoken and written English
- Candidate should be a good team player in a large international environment.
- Self-motivated, self-disciplined, willing to learn and able to work independently.
- Excellent customer service skills.
- Logical Thinking and Analytical Mind-set.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US
Send your application online.
If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local HR team and functional management team.
