Reference Code:  102433

[Richemont Korea] Digital/E-Commerce Manager

Richemont

Seoul, 11, KR

Permanent
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

 

 

HOW WILL YOU MAKE AN IMPACT?

 

 

Digital/E-Commerce Manager is mainly responsible for

the managing different digital channels in Richemont Korea, covering e-commerce, CRC and Omnichannel projects and operations, he/she will directly report to the Richemont Korea Head of Digital.

 

The primary objective of this position is to support the Maisons to achieve their Digital sales growth targets, through operational support to all Digital activities of the Group in Korea, and lead/support of business development initiatives (i.e., Maisons activation, new digital distribution platform integration)

 

Digital/E-Commerce Manager must be comfortable in liaising with cross-functional teams (Group and Maison, central and local, ranging from operation and logistics, to marketing, tax, legal and finance), Web agencies, and relevant external partners such as local payment gateways, bringing knowledge and bringing mutual understanding.

 

He /She should be able to think critically and strategically about proposed Digital features, as a business and as an operation, and can absorb and process significant amounts of information.

 

He/she will be working closely with the Maisons’ eCommerce/ Digital teams to ensure the eCommerce platform is operationally efficient to support their commerce and marketing activities. This entails the involvement in every facet of the eCommerce platform development, from design issues to troubleshooting, from performance analysis to capacity planning, process implementation to optimal execution, from DNS to networking to application behavior. He/she will be ultimately responsible for making sure that our eCommerce platform always works.

 

 

KEY RESPONSIBILITIES

 

Business Development

  • Support the ongoing transformation and change management process to keep the operations up to the latest trend and standard
  • Identify business opportunities in different digital channels and define the action plans to achieve various goal
  • Keep tracking and analyze the performance in different digital channels, share insights and define strategy with data-driven approach
  • Collaborate with Maison, identify business or improvement needs and define actions items across operations in different digital channels

 

Operation Management

  • Support the day-to-day E-business operations on Group’s end-to-end Ecommerce platforms and external E-retailer platforms, covering order management systems, distribution center Ecommerce operations, Ecommerce order processing and fulfilment, return and exchange, payment and refund, etc. as well as digital platforms for Ecommerce services and E-business related initiatives, and other omni-channels business activities
  • Forecast and analyze information against budget statistics on a regular basis
  • Organize training for Maison / CRC end users’ competency upgrade following new operation needs.
  • Keep tracking on client satisfaction, identify issues with root causes and define the corrective actions
  • Implement effective process/workflow adjustments based on workload and analysis of statistical data
  • Ensure pre-defined qualitative and quantitative KPI’s are achieved and exceeded
  • Communicate effectively with all stakeholders; anticipates and resolves issues regarding schedules and deliverables
  • Monitor industry trends and competitor activities and recommend action to ensure we build and maintain a leadership position in Digital

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

  • Bachelor’s degree
  • 7+ years of relevant experience in e-Commerce /e-Commerce Operations, Project Management (Experience in Salesforce and SAP a plus)
  • Strong understanding of online and offline customer journey 
  • Demonstrate project management skills and delivery projects on time 
  • Solid understanding of the Korean consumer behavior and digital landscape
  • Fast-learner, rigorous, organized, dynamic, proactive and team player Independent and able to treat confidential information
  • Experience from a group environment a plus
  • Strong organizational, coordination skills and attention to detail 
  • Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
  • Good interpersonal and communications skills
  • Fluent both in Korean & English
  • MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
  • Prior experience with e-commerce web/phone sales, ability to help drive a customer as well as sales-oriented contact center
  • Attention to detail
  • Proficiency with the Contact center, CRM and eCommerce systems & tools
  • Excellent planning, organizational, time management, and analytical skills
  • Ability to analyze information, identify problems and develop action plans

 

 

WHAT MAKES OUR GROUP DIFFERENT?

 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

 

  • We value freedom, collegiality, loyalty, and solidarity.
  • We foster empathy, curiosity, courage, humility, and integrity.
  • We care for the world we live in.

 

 

YOUR JOURNEY WITH US

 

Send your application online.

If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local HR team and functional management team.