[Richemont Korea] Customer Contact Admin
Seoul, 11, KR
At Richemont, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
HOW WILL YOU MAKE AN IMPACT?
Customer Contact Admin is responsible for managing all communication related to product repair and parts. This role involves communication with B2B clients (internal and external boutiques, authorized and unauthorized retailers), the headquarters and regional offices of each brand, and the Richemont Client Relations Center (CRC).
Key Responsibilities
Customer Communication & Inquiry Management
• Respond to all inquiries related to repairs and parts (quotations, pricing, lead times, delays, etc.).
• Update estimated repair completion dates based on information provided by domestic/international parts supply teams, internal/external product repair teams, and each brand's manufacture, and communicate with relevant parties.
• Track parts delay issues with domestic/international parts supply teams and provide information to customers.
• Manage all missing information required for quotations (e.g., customer requests, price and stock confirmation status).
• Escalate difficult claim cases to each brand's headquarters and regional office (e.g., repairs claimed outside of warranty period, product exchanges).
Repair & Parts Operations Management
• Provide technical support for parts ordering and related system usage for retailers and external workshops.
• Manage repairs awaiting quotation responses and perform all related tasks after quotation approval (e.g., printing labels according to repair type, enclosing necessary parts pouches).
• Manage repairs sent to each brand's manufacture (e.g., document preparation, quotation issuance, and follow-up).
• Verify inbound/outbound status to/from each boutique.
Special Case Handling
• Handle cases of counterfeit and stolen goods.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
• Bachelor’s degree or higher
• Minimum of 5 years of relevant experience
• Excellent communication and analytical skills
• Proficiency in English and MS Office
• Systematic and meticulous work processing ability
• Excellent time management and ability to handle multiple tasks simultaneously
• Experience in the watch or jewelry industry (Preferred)
• Work experience in the luxury industry (Preferred)
• Experience using SAP or related ERP systems (Preferred)
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US
Send your application online.
If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local HR team and functional management team.
