Reference Code:  50143

[Richemont Group] IT Service Desk Analyst


Seoul, 11, KR


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

1) IT service desk (50%)
- Support end-users on IT hardware and software.
- Deploy and upgrade OS and Install applications (Office365, Teams, Skype, etc.)
- Procure IT hardware and manage IT asset
- Repair hardware and resolve software issues by co-working with global team and 3rd party vendor
- Provide end-users regular/on-demand IT training
- Register and manage incident, service request ticket in ITSM system (Service now)
- Perform L1 support role on business application (AS400, SAP, etc.)
2) Global/Local IT project support (25%)
- Support and assist local & global project implementation.
- Support new site(boutique) opening by communicating project stakeholders


3) IT Infrastructure (25%)
- Perform system monitoring and IT maintenance on network devices and servers
- Data/configuration backup support by utilizing standard backup solution
- Server room maintenance (CRAC, UPS, alarm system, etc.)


Job Requirements
• 3-4 years of relevant IT work experience is required
• Positive and patient attitude is must
• Business English skill is required
• IT related degree is preferred but not mandatory
• Work experiences in MS platform/Cisco networking environment is preferred 
• Work experiences in retail industry is preferred
• ITIL certificate holder or ITSM skill an advantage