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Reference Code:  79303

Internship : Assistant Project Manager

Richemont

Plan-Les-Ouates, GE, CH

Trainee/Intern
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

CONTEXT

Within an international and multi-branded environment, Richemont Customer Service (RCS)’s 6 months internship is to provide an efficient organization model to optimize the worldwide Customer Service operations, bringing efficiency, consistency, performance, and control.

 

The RCS department is currently opening an internship position as a Project Manager Assistant and the aim of this internship is to provide support to Project Managers involved in defining/applying for the Group’s customer service program through strategic, operational and organization projects.

 

 

HOW WILL YOU MAKE AN IMPACT?

 

Contribute to continuous improvement projects related to the organization, structure and control of the worldwide service centres network:

  • Define operational standards (lean management, process optimization, 5S, HSE, compliance, etc.)
  • Implement new Digital solutions (Diagnostic tool, repair tool…)
  • Provide technical guidance and support to our service centers based on our Maisons policies
  • Document operational procedures and guidelines to be rolled out in service centres
  • Support Richemont Maisons and Regions in the implementation of harmonized business processes
  • Define project roadmap, monitor the progress and maintain deadlines 

 

Review operational performance and organizational efficiencies of our repair service centres:

  • Review and enhance analysis tools to measure efficiency (i.e. STO, VSM…)
  • Build a benchmark grid to compare service centres performance
  • Perform data analysis and provide Management reports
  • Define potential areas for improvement
  • Perform regular status with involved entities and direct report

 

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

 

  • You have a master’s degree in engineering
  • You have excellent written and oral communication skills in English and French
  • You have excellent listening and communication skills
  • You have good knowledge of project/organization management and are results-oriented
  • Proactivity, Adaptability, and Autonomy
  • Ability to travel worldwide
  • Good computer skills including Microsoft Office
  • Knowledge of SAP would be a plus

 

HOW DO WE KEEP YOU SMILING?

This is an exciting opportunity if you like fast-paced environments, working hand-in-hand and building strong relationships with your colleagues. 

 

As a team, we priorities the growth of our people through feedback and self-development. Collaboration and independent thinking are important in equal measure.

 

YOUR JOURNEY WITH US:

 1.    If your application is selected, we will reach out to you ASAP for an informal introductory call.

2.    The next step from there would be to meet with our Technical Director and HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW