CS Operations Administrator
London, LND, GB
CS Operations Administrator
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
By managing effectively CS Operations activities related to the servicing of Richemont brand watches by ensuring that repairs are received, collected, transferred from/to the right locations on a daily basis, that flows in SAP are managed accordingly and rotating within the Operations department of the service centre (operations hands-on activities, spare parts management, post room).
Key responsibilities:
Operations
- Run report to identify repairs in “Cost Estimate Accepted/Refused” status
- Collect the proceeds/refusals
- Check shipping locations & sort them out accordingly
- Push the repair through the flow in SAP
- Print the worksheets & repair labels & match them with each repair
- Prepare the products to be shipped to other internal locations (manufactures or other platforms)
- Handover the products to the right departments
- Match the repairs coming back from other locations with the original paperwork
- Check where the repair must be transferred to & push the repair to the right location, physically & in SAP
- Run the report & collect repairs in "Payment received" status
- Transfer the repairs accordingly, physically & in SAP
- Run the report & check for anomalies for responsible locations & statuses
Post Room
- Open parcels, handle client products safely & process correctly as per procedures
- Record tracking details accurately to ensure security procedures are followed
- Report any discrepancies
- Collect various deliveries & items using trolleys & hand over to relevant teams
- Handover Repairs & packages to couriers
- Creation of shipping labels
- Securely pack CS repairs ready for dispatch
- Handle client products safely & process correctly as per procedures
Supply & Matching
- Manage the reception of the spare parts
- Support to replenish kitboxes (orders & fill boxes with consumable parts)
- Match the spare parts with each repair
- Adhere to security procedures at all times, know & work within the transport directive at all times.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Reliable, efficient & organized with good time management
- Client focused mentality
- ‘Can-do’ positive approach
- Work efficiently in fast paced environment
- Able to work independently & take personal ownership
- Able to work under pressure & to deadlines
- Able to handle multiple flows with various complexities
- Computer Literate, SAP experience a benefit, Excel, Outlook, MS office, Teams
- Confident with systems, excellent attention to detail & problem solving
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the CS Operations Supervisor and the Administration and Operations Manager
3rd Stage – Interview with the UK RCS Director
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
