Network & System Management - Workplace Systems Audiovisual Senior Engineer

Network & System Management - Workplace Systems  

Audiovisual Senior Engineer 

Role Description 

Technology in the workplace is meant to amplify people’s ability to create value for colleagues and customers. Be part of the team that sets the standard to ensure everyone works with the best tools for the job. Richemont’s Workplace Systems product area provides Group standards for devices in a variety of workplace environments, including manufacture, warehouses, boutiques, and offices. 
As Workplace Systems Engineer you will be part of the team within the Network and System Management domain in the Technology Foundation department.  

You will deal with other engineers, architects, and technical experts, as well as business stakeholders at the Group level and within the Maisons, to transform business requirements into standards for devices of various type, such as computers, smartphones, tablets, screens, terminals, scanners, printers, digital whiteboards, digital signage, and meeting room equipment. 

As an Audiovisuals Engineer, you will be at the center of the Group’s collaboration strategy defining and maintaining the standard for videoconferencing and collaboration in common meeting rooms of various sizes ranging from huddles spaces to large rooms. 

Reporting Line: You will report to the Workplace Systems Team Lead. 

Key Responsibilities 

Contribute to the definition of standards and good practices on the usage of devices at Richemont.  

Work hand in hand with projects and products counterparts to advise them on the usage of Richemont standard devices or the identification of new ones.  

Engage with stakeholders to discover opportunities for improvement and innovation, eliciting business requirements to continuously enhance the device offering.  

Actively participate in the architectural design of the infrastructure for provisioning, managing and securing standard devices. 

Testing and validating new hardware devices or new configurations to satisfy new business needs and ensure continuity of the standard through models’ lifecycle, evolution of the market and adoption of new use cases 

Communicate about best practices, standard catalogs, technical documentation and governance for the provisioning and adoption of standard devices in the Group 

Define and maintain the technical requirements common to all meeting rooms to maintain the desired standard of quality 

Provide expert technical advice to all teams supporting videoconference solutions and meeting rooms at the local level. 

Provide practical guidance and support to all teams to ensure all videoconference and meeting rooms equipment is compliant with Group’s security policies. 

Own the platforms for centrally managing the videoconferencing and meeting room equipment. 

Research and Development, stay updated with emerging technologies and industry trends. Evaluate and recommend new technologies for integration into the network architecture. 

Skills & Competencies 

You are at ease with complex technical discussions regarding interconnected environments and can summarize the main points for technical and non-technical audiences. 

You have the habit of writing clear documentation for technical peers and for end users 

You are curious and excited about discovering and testing new technologies and better ways of doing things. 

You know how to gather and elicit requirements from business stakeholders and technical partners. 

You are naturally customer-oriented and excited about providing high-quality services and products.  

You are autonomous in managing your own projects and when required motivate and lead a group of people to achieve a common result. 

You can assess risks related to implementation at large scale of technical solutions. 

You matured good foundational knowledge about Networking and Security concepts.  

Practical experience with Cloud services, mainly with SaaS applications. Knowledge of advanced Cloud topics, preferably on AWS, is a plus.  

You are familiar with how Operating Systems work and how to configure and manage them in an enterprise environment through consoles and management systems. 

You can write scripts in at least one language (Python, Power Shell, etc). More coding experience is a plus. Knowledge of low code tools such as Power Platform is a plus. 

You can manipulate data from a variety of sources, extract insights and visually present results. 

You have extensive knowledge of Microsoft Teams Rooms as a videoconferencing and collaboration platform. 

You have practical experience in setting up and administering the Teams Pro Management Portal and the Teams Admin Center for the management of Teams Rooms clients. Knowledge of vendor’s specific platforms, such as Poly Lens is a plus. 

You also have knowledge of Zoom. 

You understand interoperability architectures for videoconferencing and unified communication. 

You have extensive knowledge of network technology for AV, including video and audio over IP.  

You have extensive experience in the design and delivery of meeting rooms. 

You have familiarity with the major players in the market of Audiovisuals and Videoconferencing equipment as well as experience with integrators and contractors delivering Videoconferencing solutions. 

Experience with enterprise level Digital Signage solutions is a plus. 

Experience with Digital Whiteboards (Surface Hub, Samsung Flips) in an Enterprise context is also a plus. 

Strong team player, inquisitive, and willing to seek help when needed. 

Capability to work independently and prioritize tasks in a fast-paced environment. 

Previous experience in a large international environment is advantageous. 

Proficient in technical English (both written and spoken). 

Excellent customer service, communication, and organizational skills with the ability to challenge peers. 

Analytical thinking with a result-oriented mindset. 

Education & Certifications 

Minimum Higher Diploma, bachelor’s degree in computer science or equivalent. 

At least 5 years of experience as an Audiovisual engineer. 

Relevant certifications are highly desirable. 

Amazon Web Services Practitioner. 

Security Knowledge or Certifications. 

Automation/Scripting Certifications.