Network & System Management - Endpoint Solutions Virtual Environments Engineer

Endpoint Solutions – Endpoint Virtual Environments (EVE) Engineer

MAIN PURPOSE

In your role as Endpoint Virtual Environments Engineer, you represent the Group Technology department as a member of the Network & Systems Management – Endpoint Solutions team. You will play a central role in the EVE engineering activities of the department. This will include but are not limited to: project participation and implementation, change execution, general enhancements and platform implementation requests incident handling support and troubleshooting, together with the associated monitoring of these platforms.

You will work as the first line of response for all L3 Operational issues worldwide within the EVE scope, either those that are identified by the central teams or the Local worldwide IT Support teams. Generally, as part of your overall accountability you are responsible for the health, operational stability and innovation of the provided services and technologies within our scope.

In this context you will work within the EPS-EVE team and transversely across the wider remit of Group Technology.

You report to the EVE Team Lead.

SKILL & COMPETENCIES

Min. 5 years of experience as an IT System Engineer

Responsibilities

• Leverage experience with Citrix to setup and maintain virtual desktops and virtual apps in AWS
• Deploy and lifecycle of gold images with an as code approach through DevOps scripting tools
• Troubleshooting, problem tracking, root-cause analysis, may engage with vendor support
• Detect trends in technical issues, develops recommendations for long-term improvements
• Communicates status of issue and resolution to internal customers
• Drives innovation within the platform scope, ensuring solutions are not tied to a specific vendor and align with strategic objectives

Skills

Technical Scope

• Citrix, Virtual Desktops and Apps, Citrix Cloud mandatory. Experience in global environment or large environments an advantage. Other virtual environments competitors, an advantage
• Experience with VDI environments and MCS deployments
• Scripting languages:
  • PowerShell and Citrix PowerShell scripting mandatory
  • json, yml, vbs
  • Python an advantage
• FSLogix, WEM
• Windows Server, Active Directory, Azure AD, Group Policy
• Client: Windows 10 / 11, macOS, iOS, Linux
• Experience or willingness to learn Infrastructure as Code through DevOps scripting (GitLab CI/CD, Terraform, Packer, Ansible)
• Experience in maintaining gold images for Citrix Workers and Virtual Desktops
• Technical knowledge and experience with AWS, Alibaba an advantage
• Agile work experience with Jira, an advantage
• Documenting on Confluence

Professional certifications (nice to have):

• Citrix (CCA/CCP/CCE-V)
• AWS Cloud Practitioner
• Alibaba Cloud Certified Associate, an advantage
• Microsoft certifications, an advantage
• Security certifications, an advantage
• ITILv4
• SCRUM
• Others

Competencies

• Demonstrates exceptional planning, organizational, and time management skills, with the ability to prioritize tasks effectively
• Possesses strategic thinking aptitude
• Proven track record in problem-solving and customer service excellence
• Exhibits excellent analytical and communication skills, both written and verbal
• Highly self-motivated and proactive, with the ability to lead projects independently while working positively and professionally in a team environment
• Holds a strong sense of responsibility and ownership over the platform
• Operates autonomously while contributing effectively to team dynamics

Language: English mandatory