New Technology (i-devices) Manager

REPORTING TO                                          Director of User Support & Infrastructure

LOCATION                                                  Tokyo

MAIN PURPOSE

The New Technology Manager is a member of the Japan Infrastructure team. He/She will be located in Tokyo Hanzomon. He/she will be responsible for building and maintaining a growing idevice team (iphone, ipads, Apps) at a regional level. He/She will be in charge of troubleshooting, testing, implementing, administering and supporting enterprise level of Apple devices. He/she will provide support to the Japan offices, BTQs and Events.

He/She will work closely with the Director of User Support & Infrastructure and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.

KEY RESPONSIBILITIES

• Managing a team of minimum 4 person
• In charge of preparing Budget
• Vendor Management
• Oversight HW/SW for apple devices
• Project follow-up
• Ensure operational continuity
• Enhancement of the current organisation
• Develop, implement and maintain policies, procedures including inventory and version management
• Deliver daily support  across Japan for offices & BTQs
• Be involved in BTQs opening and Events

Interaction:

Interacts with all end-users and global IT community as they deal with all incidents and maintenance. He/She will interact with other IT persons in his area of expertise for support on tickets and projects.

Career Expertise:

• Technical:
  • 4-5 years experience in Networking
  • CCNP networking skills and knowledge of supporting systems within large scale
  • Good knowledge of Telecom infrastructure (LAN, MAN, WAN)
  • Knowledge of new technology on the market (SDWAN, Amazon Cloud, Apple, Zscaler)

• Vendor management
  • Experience working with Carrier (eg Verizon, BT, Softbank, etc)

• Personality/skills
• Customer Focussed and service oriented
• Team player and work effectively within a global team
• Experience working in a global international  infrastructure
• Willingness to learn new technologies and maintain industry knowledge
• Excellent communication and interpersonal skills
• Technical writing skills and experience documenting procedures
• Budgeting

• People management
  • Experience of people management for 3+ years

• Language
  • Japanese : Business level or higher (Mandatory)
  • English : Business level or higher (Mandatory)
  • French  : Business level or higher is a plus