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Reference Code:  68000

Technology Assistant Manager

Richemont

Hanzomon, Tokyo, 13, JP

Permanent
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

REPORTING TO                                          Director of User Support & Infrastructure

LOCATION                                                  Tokyo

 

MAIN PURPOSE

The Technology Assistant Manager is a member of the Japan Infrastructure team. He/She will be located in Tokyo Hanzomon. He/she will be responsible for building and maintaining a growing idevice team (iphone, ipads,  Apps) at a regional level. He/She will be in charge of troubleshooting, testing, implementing, administering and supporting enterprise level of Apple devices. He/she will provide support to the Japan offices, BTQs and Events.

 

He/She will work closely with the Director of User Support & Infrastructure and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.

 

 

KEY RESPONSIBILITIES

 

 

  • Managing a team of minimum 1 person
  • Vendor Management
  • Oversight HW/SW for apple devices
  • Project follow-up
  • Ensure operational continuity
  • Develop, implement and maintain policies, procedures
  • Deliver daily support  across Japan for offices & BTQs
  • Be involved in BTQs opening and Events
  •  
  • Interaction:
  • Interacts with all end-users and global IT community as they deal with all incidents and maintenance. He/She will interact with other IT persons in his area of expertise for support on tickets and projects.

 

Career Expertise:

 

  • Technical:
    • 2 years experience in Networking
    • CCNA or equivalent experience
    • iPhone/iPad troubleshooting & kitting experience

 

  • Vendor management
    • Experience working with vendors
    • Challenging for Cost
    • Supervising resources

 

 

  • Personality/skills
  • Customer Focussed and service oriented
  • Team player and work effectively within a global team
  • Experience working in a global international  infrastructure
  • Willingness to learn new technologies and maintain industry knowledge
  • Excellent communication and interpersonal skills
  • Technical writing skills and experience documenting procedures

 

  • People management
    • Experience of people management is a plus

 

  • Language
    • Japanese : Business level or higher (Mandatory)
    • English : Business level or higher (Mandatory)

 

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