Operations Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Operation’s Manager

Richemont | Grand Prairie, TX

Role Overview

This is a Leadership role within the Richemont America’s Regional Distribution Center.  The role is responsible for people, processes, and performance within business critical operational areas (jewelry, watches, spare parts, e-commerce fulfillment, value-added services).  This role ensures company policies and guidelines are followed and consistently promotes established values and behaviors to foster continuous improvement to desired work culture and employee engagement.  In addition, this position supports and promotes continuous improvement efforts through Kaizen events, audits, 5S programs, safety, and root cause/corrective action.  Furthermore, they are responsible for the development and performance of direct reports across multiple shifts, including Operation’s Supervisors and Team Leads within areas assigned. 

Responsibilities:

Operational Management

• Management of people and processes within assigned operational areas (Precious products-watches & jewelry, spare parts, value added services, e-commerce, final packing, shipping) to achieve performance reliability, speed, and quality targets.
• Coordination and support of distribution center priorities linked to strategic initiatives.
• Lead implementations of Logistics Operating Model changes & initiatives within areas of responsibility.
• Lead implementation, sustainment, and continuous improvement of Lean/5S initiatives aligned with overall organizational programs.
• Oversee facility health elements within areas of responsibility to support safe & efficient operations, space utilization, and cleanliness.
• Participate in SAP and EWM (Extended Warehouse Management) system health checks and testing to verify normal operating functions and upgrades meet expected requirements

Quality & Training

• Partner with Training Ambassadors to identify operational needs and establish cross training initiatives to increase flexibility. Support ramp up to ensure preparation and readiness for peak business periods.
• Support the associate development program to enhance operational flexibility and career growth of team members.
• Partner with Supervisors to create and maintain SOPs, work instructions, and training checklists aligned with the Quality Management System.
• Lead change management efforts through proper communication and training to ensure process compliance.
• Review and analyze audit program results and works with teams in applying corrective actions to drive improved quality and client experience.
• Partner with Inventory Control and other Operation’s Leadership to identify trends and determine root causes on inventory variance, applying corrective actions to mitigate risk and improve accuracy.
• Participate in quarterly inventory reviews with functional leadership.
• Support sustainability efforts for ESG programs
• Support regulatory requirements linked to operations and established internal control environment.

Team & People Leadership

• Establish individual and team objectives aligned with functional objectives and lead performance review processes and development plans.
• Ensure company policies & guidelines are followed and promote company values & behaviors to teams.
• Establish and maintain regular one to one touch bases of both direct and indirect reports.
• Drive team building initiatives to promote solidarity and high performing teams.
• Lead actions from employee engagement feedback to continuously improve work environment and culture.

Qualifications:

• High School diploma or equivalent required;  College degree preferred;  Other training/certifications a plus.

• Significant and proven work experience in a logistics or manufacturing environment with a minimum of 3 years of leadership experience.

• Experience with Warehouse Management systems; SAP experience a strong plus.

• Experience in leading change management associated with continuous improvement initiatives.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Proficient user of Warehouse Management Systems;  experience using SAP Extended Warehouse Management a strong plus.
• Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
• Detail oriented, with ability to analyze complex issues and communicate potential solutions.
• Knowledge of Lean concepts, Kaizen, and Six Sigma.
• Ability to work well in a team environment.
• Great multitasking, problem solving, planning, and organization of people, projects, and tasks.

• Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization.
• Adaptive leadership qualities aligned with company values and behaviors.
• Ability to work in a multi-functional and multi-cultural environment.
• Excellent verbal and written communication skills
• Autonomous, organized, and rigorous in a fast paced environment

• Demonstrates integrity and maintains confidentiality in support of a healthy work culture.

• Ability to work a flexible schedule to provide the leadership and guidance necessary as business needs change

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.