Reference Code:  72823

Gemini Regional Key User


Grand Prairie, TX, US


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

 At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.





SAP Regional Key User is an Expert in all Logistics & Distribution processes that are supported by SAP (specifically eWM, Processweaver, FTZ messages). The position is responsible for managing all SAP related Testing for Richemont Americas (Dallas, NY, NJ, Canada, Mexico & Brazil) to ensure system is functioning as intended. In addition, the position is also responsible for generating Enhancement requests to current functionality and to support future business needs.


The position acts as a liaison between business and IT (level II & level III) for all SAP related incidents, to prioritize them and help resolve blocking situations and address root cause.



Manage business tasks for maintenance cycles, releases and rollouts:

  • Enhancement Request (ER) Management:
    • Analyse with RNA LE Key-Users & with regional L2 IT all enhancement requests (ER) which requires SAP/Gemini modification. Validate ER’s, explain in detail & provide all necessary information to allow the modification to be done.
  • Maintenance Cycle:
    • Liaise with regional L2 IT and with central business coordinator for the content of maintenance cycles and releases to identify who, what and how to conduct tests and analyse test results.
    • Prepare Logistics test package specific to the Region and document test results.
    • Organize testing schedule with Key-Users to ensure successful completion of all test cases by given deadline.
  • Communicate, prepare & train Logistics business team for new system functionality prior to Go Live, and ensure smooth Go Live


Support the organization of the Key-user function in the Region:

  • Ensure all necessary key-users for the region are appointed and competent to cover the logistics scope.
  • Train key-users on their roles and how to work on the testing landscape (PM1, Pre-Production, Quality).
  • Act as a backup for key-users


Daily Operational Support

  • Analyze all incidents with regional L2 IT in order to:
    • Identify potential system enhancements.
    • Identify incidents due to End/Key-Users lack of training, then organize End-Users training with Key-Users.
    • Prioritize incidents according to the criticality to the business.
    • Work closely with other modules for errors generated by them.


Regional OneWiki Contents

  • Manage the regional wiki logistics portal.
  • Work with central and other region to identify:
    • Documentation under central control (common to all regions).
    • Documentation under local control (regional specific).
    • Document writing priorities and contributors.


Projects & New Business Models

  • Participate in Projects which will impact business processes and subsequently SAP flows.
  • Participate in SAP Retrofit planning and execution.
  • Participate in Logistics Forums to enhance Global template optimization for Logistics processes.




  • Bachelor’s degree

Required Experience:

  • +5 years work experience in a complex distribution center environment utilizing SAP EWM/WM modules.
  • SAP R/3 with strong EWM/WM specialization; good knowledge of SAP Order to Cash, Procurement to Pay, etc

Technical Skills/Abilities:

  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Database, Access, Project)
  • Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
  • Detail oriented, excellent analytical skills, and demonstrated ability to perform analyses and identify solutions to resolve specific distribution and logistics needs.
  • Proven project management experience a plus

Personal Skills:

  • Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization.
  • Ability to work in a multi-functional and multi-cultural environment.
  • Excellent verbal and written communication skills
  • Strong time management and organizational skills
  • Team player attitude with the ability to influence


Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth