Customer Service Logistics Administrator

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Customer Service Administrator/Logistics

Richemont | Fort Worth, Texas

Role Overview

Reporting to the Customer Service Supervisor, the Customer Service Administrator

(Logistics) is responsible for processing daily incoming and outgoing shipments.

Responsibilities include unpacking, packing, and shipping high value shipments. The roll also includes some administrative duties and will be expected to effectively support all policies and procedures. The role requires great attention to detail, and is responsible for error free shipping to guarantee customer satisfaction, retention, and a seamless repair process.

Responsibilities

• Process the spare parts / stock reception, packing and unpacking local & international shipments, intercompany transfers, stock postings, and any other processing necessary for Maions and products to meet departmental and interdepartmental production goals.
• Receive and open parcels from carrier in accordance with strict security guidelines.
• Pack parcels with product and corresponding product packaging in accordance with strict security guidelines.
• Pack hazmat shipments in accordance with FAA hazmat guidelines and policies.
• Ensure correct shipping label and documentation is completed according to company policies and procedures.
• Fill out BOL (Bill of Laden) and  Airway bills for local, international, and high value shipments.
• Assist with managing the Receiving / Unpacking / Shipping Mailbox and provide email responses to the incoming inquiries from internal clients according to key performance indicators.
• Order packaging and supplies used to support the processes for the department.
• Deliver incoming items / supplies to internal staging areas based on name of recipient and department.

Qualifications

• High school diploma
• College degree preferred
• 2+ years employment in a production based environment preferred
• Previous SAP experience preferred
• Ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
• Work with other departments on cross functional projects or tasks based on business needs.
• Escalate issues that concern missing product to direct supervisor and security upon discovery.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient computer skills – Microsoft Office, Windows.
• Ability to stand for up to 9 hours.
• Ability to lift up to 40 pounds.
• Ability to handle / operate box cutters, tape machines, tape guns, and air film machine.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Salary will be negotiated based on relevant skills and experience.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!