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Reference Code:  54404

Customer Service Administrator (Temp 6+ Months)

Richemont

Fort Worth, TX, US

Permanent
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

CUSTOMER SERVICE ADMINISTRATOR  - FINAL CONTROL 

 

PRIMARY DUTIES

Perform aesthetic checks on watch/clock/jewelry products after the repairs are completed.

 

Perform tasks following accepted industry standard procedures for product repairs.

 

KEY RESPONSIBILITIES

Quality Checks:

  • Validate the proper service was performed on the repair
  • Perform the aesthetic checks for completed repairs of watches and clocks
  • Check individual components of the watch
  • Ensure the item is in the same condition or better upon the return to the client
  • Ensure all items of the repair provided by client are returned
  • Ensure components requested returned by the client are returned according to policy

Invoicing:

  • Prepare client invoice on finished repairs and ensure payment is confirmed collected for end clients & non authorized accounts

Shipments:

  • Prepare Customs documents (proformas) for international shipments to various locations

System Transfers:

  • Create system transfers for return components on finished goods to main distribution center based on manufacturer guidelines

Reconciliation:

  • Reconcile repairs from vendors to proper paperwork
  • Reconcile any extended repair beyond the departmental lead time

Customer Service:

  • Assist with managing the RUS Mailbox and provide email responses to the incoming inquiries from internal clients according to KPI

Quality Measures:

  • Support team with audits performed for quality measures as defined by Supervisor/Manager

Quality & Productivity Performance:

  • Meet or exceed quality and productivity objectives

Communications:

  • Escalate issues that concern missing product to direct supervisor upon discovery
  • Ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change

Inventory Management:

  • Help with processing repair, finished goods, and spare parts inventories via counting and systematic data entry

Flexibility:

  • Assist other cross functional departments with projects or tasks based on business needs

 

JOB PROFILE

Education:

  • High school diploma
  • College degree preferred

Required Experience:

  • 2+ years employment in a production based environment preferred
  • Previous SAP experience preferred

Technical Skills / Abilities: 

  • Ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficient computer skills – Microsoft Office, Windows

Personal Skills:

  • Ability to stand for up to 9 hours
  • Must be able to lift up to 40 pounds
  • Must be able to reach overhead
  • Ability to handle / operate box cutters, tape machines, tape guns, and air film machine.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas