Reference Code:  10694

Regional L&D Manager


Dubai, DU, AE


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.


In conjunction with & reporting into the Regional Talent team, the Regional L&D Manager’s role is key to ensuring that talent, performance management, learning & development in MEIA is consistent with the business strategies, guiding principles, policies and procedures, processes and practices of the Richemont Group, and where necessary, adapting them to reflect local market needs and conditions, e.g. legal, regulatory, social and culture frameworks. The L&D function will provide support, learning opportunities and activities to promote organizational, personal growth & development whilst aligning with the Group vision and values. He/she will support learning opportunities to foster a learning culture across the MEIA region.




Learning and Development

Work with & contribute to the business by assisting Richemont and the Maisons to identify, prioritise and build organizational capabilities, behaviours, structures and processes:


  • Develop and implement learning & development initiatives within the Company: Leadership programs, mentoring programs etc
  • Analyze training needs for MEIA employees
  • Evaluate & establish suitable KPIs, so that the effectiveness of training can be measured
  • Create & manage L&D dashboard
  • L&D Reporting: Quarterly and Yearly L&D reporting
  • Oversee & plan ranges of training delivery method for relevant audience: classroom, online, blended, mobile, one on one training, social learning, gaming
  • Talent Development support: Provide implementation of plans and strategies through succession planning, talent development, leadership training and career framework
  • Manage the LMS (‘Learning Management System’ Group on- line tool) and compliance requirements
  • Assess the effectiveness of learning & training tools & vendors
  • Support the Talent manager in animating the L&D community across the Brands, and liaise with the Group L&D team
  • Lead and control cost optimization by aligning to budget guidelines


Performance Management

  • Lead & manage communication on the Performance Management process supporting Managers & employees in MEIA
  • Coach &ensure execution of deadlines and process and  provide training to the respective stakeholders


Continuous Improvement

  • Research and remain abreast of leading learning trends, tools, practices and technologies related to coaching, mentoring and career development, and provide insights that enable the continuous improvements of related practices and support in building an effective learning environment in the organisation.


Policies, Systems, Processes and Procedures

  • Contribute to the identification of opportunities for the continuous improvement of functional systems, policies, processes and practices taking into account ‘international leading practice’ in order to improve business processes, productivity and operational efficiency. 
  • Provide critical input to support the development of functional systems, policies, processes, and procedures in order to meet business requirements.



MEIA: Middle East, India & Africa Region




Educational Background

  • University / Bachelors degree in HR / Business Administration


Technical/Work-based Skills or specific knowledge (Must Have)

  • Solid in written & spoken English & excellent interpersonal skills
  • Proficient in Microsoft Office particularly Excel & Powerpoint
  • Project Management capabilities
  • Solid in: organisation, prioritization and time management
  • Strong HR software experience ie: SuccessFactors
  • Middle East experience is a nice to have
  • Experience developing and implementing department goals and strategies based on broader organization goals.
  • Experience interpreting data analytics



  • Minimum10+ years’ experience in HR & L&D roles
  • MNC experience + with knowledge / experience in the MEIA region
  • Knowledge of retail environment or luxury experience is a plus but not a must have.


Personal Skills/Attributes

  • Demonstrate business acumen and understanding of the link between L&D, talent and business strategy;
  • Effective leadership to engage, federate and influence people
  • Articulate with solid communication skills: written & spoken
  • Results oriented
  • Agile learner
  • Excellent problem-solving, critical thinking and analytical skills
  • Ability to drive change
  • Ability to work in a complex matrix environment and manage stakeholders in different teams
  • Effective team player and strong team spirit
  • Accuracy and strong attention to details
  • Ability to work under pressure with challenging deadlines
  • Ability to work in a very diverse environment and adapt to different approaches and ways of working


Key Learning Agilities

  • Mental Agility:
    • Inquisitive
    • Connector
    • Complexity
  • Change Agility:
    • Comfortable Leading Change
    • Continuous Improver
  • Results Agility:
    • Drive
    • Resourcefulness
    • Delivers Against Odds
  • People Agility:
    • Agile Communicator
    • Open minded
    • People smart