Reference Code:  60801

Business Area Manager - FICO, BI, B2B


Dubai, DU, AE


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.



The successful candidate will join the MEIA EAS team and will be responsible for leading & managing a team supporting FICO (Finance), Business Intelligence, and Business to Business (B2B) operations and systems. In addition, the candidate will be involved in global system rollouts and all SAP-related projects in the MEIA region.  This senior role will cover a large & diverse scope, supporting 16 Maisons across six countries in the MEIA Region.




The successful candidate will have demonstrated skills & experience in the following domains:


Team Management :

  • Managing the FICO, BI, B2B teams in providing user and system support to our Finance & Maison community in MEIA
  • Provide functional direction/management to the FICO, BI, B2B teams’ local & regional resources
  • Organize activities, set priorities, and assign task/project to teams’ local resources, monitoring workloads of the team and quality of deliverables
  • Act as an escalation point for FICO, BI, B2B team members
  • Keeping leadership informed of progress and issues


Daily Operations and Support :

  • Manage and support business needs for accounting, cost control, product costing, and finance consolidation
  • Manage and support business BI needs for Richemont MEIA distributions process and organization including Wholesale, Retail, and e-Commerce distribution, Finance, Logistics, and CRM
  • Manage and support the business needs on the Richemont B2B(2C) solution called “Booster”
  • Monitor incidents to ensure issues are closed promptly and within agreed SLA
  • Organize and coordinate testing sessions for system release and upgrade
  • Managing and working with cross-functional teams and management teams/key users within MEIA
  • Interface with central team/functional BPIs on template/process improvement/functional rollout
  • Review, prepare and update documentation (procedure/manual)
  • Provide training on systems and business processes if required


Projects :

  • Involve in project implementation, gap analysis, blueprint/ requirements gathering, and document preparation across the Finance, BI, and B2B domains
  • Support rollout projects, continuous improvement projects, deploy group procedures and tools
  • Coordinating with key users through different phases of the implementation cycle
  • Perform data migration and authentication settings



  • Geographical area under responsibility: UAE, KSA, India, South Africa, Kuwait, and Turkey
  • Direct reports: Three Business Consultants