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Reference Code:  51821

Boutique Watchmaker - Vacheron Constantin

Richemont

Dubai, DU, AE

Permanent
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Main missions

Carry out diagnostics and repairs of watches arriving at the Boutique (75% of the time)

Provide technical support for the shop's sales staff (25% of the time)  

 

Tasks

Diagnosis and reparations:  

  • Carry out the diagnosis and quick services on all watches that arrive in the Boutique within 1 day.
  • Perform the services requested/approved by the client according to the levels of authorizations granted:
    • Quick service (Battery, bracelet change, etc.)
    • Maintenance / water resistance service, component exchange
    • Complete services
  • Maintenance of stock watches according to the levels of authorizations granted.
  • Respect the workflow as well as the deadlines for all repairs.

 

Quality:

  • Carry out the quality control of all watches received after the intervention of the manufacture and the Richemont platform (functional and aesthetic)
  • Guarantee the quality of the work performed

 

Maintenance of means and equipment:  

  • Carry out the care and maintenance of the workshop equipment.
  • Propose the new investments necessary for the smooth running of the activity
  • Guarantee the maintenance and cleanliness of the workshop
  • Manage the creation, update, and replenishment of kit boxes
  • Manage component returns by following the recycling procedure

 

Sales Support

  • Carry out the interventions at the time of sale (adjustment / change of bracelet, battery ...)
  • Provide assistance to the sales staff (answer technical questions, training, etc.)
  • Attend Maisons events in-store or across the region

 

Communication

  • Regularly share information and technical problems with the technical manager.
  • Encourage constructive comments and feedback

 

Behavior

  • Adopt exemplary behavior at all levels
  • Respect the health and safety rules in place

 

Technical skills:

  • Watchmaker certificate with 5 years of experience
  • Ability to repair complex watches on a high-end level.

 

Other skills

  • Language: English, Chinese (optional) or Arabic (optional)  
  • IT: Office (Word, Excel, Outlook, OneNote), SAP

 

Personal skills

  • Be solution-oriented
  • Good interpersonal skills
  • Be flexible
  • Accept constructive criticism and give feedback

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