Assistant Boutique Manager

Richemont

Dubai, DU, AE

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Title: Assistant Boutique Manager

Mission:

Reporting to the Boutique Manager, the Assistant Boutique Manager is in charge of implementing the retail strategy, managing the boutique daily operations and overseeing the team together with the Boutique Manager. He/She is in-charge as deputy in the absence of the Boutique Manager.

Responsibilities:

Work closely with and support the boutique manager with all managerial and operational tasks
Building and maintaining strong relationships with clients and stakeholders as well as the office team
Maintain excellent knowledge of the Maison's history, products and partnerships
Identify and/or create sales opportunities inside and outside the boutique environment
Acknowledge selling of products and services as the core responsibility and exceeds turnover targets set by the Boutique Manager
Lead by example in providing outstanding personalized customer experience
Strive to find new and creative ways to exceed client’s expectations
Manage customer service requests and respective processes
Engage in CRM-activities such as prospect follow-up on a daily basis
Act as an ambassador in and out of the boutique, activate network to recruit new prospects and clients
Maintain the boutique according to global Maison's visual merchandising standards
Oversee the boutique team in the absence of the Boutique Manager
Conduct training and daily briefs with the Boutique Manager

Profile:

Min. 5 years of experience in luxury retail or 5 star hospitality
Strong leadership skills, high level of emotional intelligence and empathy
Good understanding of luxury customer service and client experience
Excellent communication skills, can maintain a conversation elegantly
Has perfect manners and strong sense of etiquette
Open and outgoing personality, strong selling skills, results-driven
Ability to build& develop client relationships and networks
Ability to resolve customer complaints independently
Fluent in English