Reference Code:  99907

Operations Supervisor


Dallas, TX, US


Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.


Operations Supervisor

Richemont | Dallas, TX


Primary Duties:

  • Effectively employ labor resources to established operational metrics: production, quality, housekeeping, safety, and costs.
  • The Warehouse Supervisor is responsible for overseeing a wide variety of distribution center activities including Inbound, Outbound, Returns, Ecom, and Spare Parts.
  • Assures that team members comply with corporate, DC and departmental policies and procedures. Promptly addresses performance, attendance, behavior through coaching and appropriate documentation, and corrective action as needed in partnership with HR.  
  • Provide leadership guidance, direction and development to direct reports.
  • Actively participate in business development initiatives and projects as assigned.



Key Responsibility 1:

  • Organize and assign daily work to meet daily operational demands per established target objectives.
  • Analyze and apply data from reporting tools (Dashboard, Forecasts, and budgets etc.)
  • Analyze productivity and quality results in order to make improvements or take proper corrective action.
  • Develop implement and supervise process quality control actions: ensure consistency execution of procedures and take appropriate corrective/preventive action.
  • Execute company initiatives and strategies to uphold our standard of warehouse and delivery excellence.


Key Responsibility 2:

  • Enforce workplace safety by helping to ensure safety-related rules and policies are observed (e.g., use of PPE, proper housekeeping, equipment handling etc.)
  • Maintain strict compliance with the safety incident reporting process.


Key Responsibility 3:

  • Provides training and guidance that encourages the development of team members. 
  • Sets an appropriate tone in the workplace to build team member engagement and retention.


Key Responsibility 4:

  • Identify and implement continuous improvement opportunities for optimizing facility operations.
  • Lead Root Cause analysis as necessary within assigned area of operational responsibility. 
  • Ability to manage details, appreciate complexity, and champion problem solving.


Key Responsibility 5:

  • Create and perform annual associate performance elevations.
  • Coach and train staff to company policies and are adhered to.





  • High School diploma or equivalent required.
  • College degree preferred.
  • Other training/certifications a plus.



Required Experience:

  • Experienced with WMS systems: SAP is a preference.
  • Previous leadership experience. 


Technical Skills/Abilities:

  • Intermediate knowledge of Microsoft Office applications (Outlook, Skype, Excel, Word, PowerPoint, etc); ability to export, format, and manipulate documents from SAP and reporting tools.
  • Proficient user of SAP Extended Warehouse Management tools (EWM) & working knowledge of SAP.
  • Independently manage tasks/projects within the operation.
  • Fluent with professional English communication: both verbal and written.
  • Coordinate and Participate in process improvements though Lean concepts, Kaizen, and Six Sigma.


Personal Skills:

  • Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace.
  • Ability to work a flexible schedule to provide the supervision necessary as business needs change.
  • Facilitate daily shift meetings.


Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.


At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth