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Reference Code:  54721

Montblanc Brand Ambassador

Richemont

Dallas, TX, US

Permanent
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

MONTBLANC BRAND AMBASSADOR 

 

 

Our mission at Montblanc is to deliver an exceptional experience for all clients. The Montblanc Brand Ambassador will be focused on delivering a high-quality omnichannel service (primary focus is e-boutique) that meets the needs and expectations of each of our clients (spanning across client satisfaction, sales and after sales/product care inquiries). This role will also serve as a representative of the Maison by promoting the values of Montblanc, while also becoming knowledgeable of the Maison’s history, business, products, and marketing activations.

 

This candidate will also be responsible for driving sales growth through corporate gifting initiatives, client outreach and fostering on-going client relationships. The ability to collaborate and identify new initiatives and solutions will be key to the success of this candidate.

 

This position will be located in a best in class, state of the art, Multichannel Customer Care environment providing information via Phone, Email and Chat. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction.

 

 

KEY RESPONSIBILITIES

 

 

  • Reach monthly revenue targets for the team by capturing all sales leads and increasing conversion; display strong selling skills and establish a relationship to close sales

  • Achieve operational excellence by handling all inbound calls, emails and chat in a timely manner

  • Strive for the highest level of client satisfaction by engaging clients in a professional manner and ensuring their needs are met

  • Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry

  • Become a brand expert by seeking new brand and product knowledge

  • Answer a wide variety of customer inquiries, including product information, stock availability, product care, etc.

  • Efficiently navigate the internal client management tools to properly track client inquiries and capture customer data (CRM) with the objective of building an up-to-date client database for appropriate follow-up, on-going outreach and fostering relationships

  • Provide on-going administrative support to ensure clear processes are established, systems and tools are running efficiently and new systems are identified to digitalize and automate as many elements related to the client service experience

  • Identify on-going opportunities to enhance and optimize the various contact channels

  • Activate a robust client outreach and corporate gifting program to drive incremental sales

 

REQUIREMENTS

 

  • Experience in eCommerce, especially in the luxury retail sector preferred

  • Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)

  • Proficiency related to a call center environment with understanding of SAP, Salesforce and other similar client services and CRM tools

  • Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)

  • Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.

  • Quick learning who can absorb extensive information on our brands’ history, product offerings and communications/advertising program

  • Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.

  • Excellent verbal and written communication skills

 

JOB PROFILE

Education:

  • College or Technical Degree Preferred but not required.

Required Experience:

  • 3+ Years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Schedule:

  • Flexible and available to work a 40-hour work week within the following hours of operation (rotating evenings and weekends): Monday thru Friday 9 am -10 pm, Saturday/Sunday 9 am -6 pm.  

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth