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Reference Code:  12301

Sales and Customer Service Advisor for IWC Schaffhausen - German

Richemont

Amsterdam, NH, NL

Permanent
  
  

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Join us in our story with our legendary and globally renowned luxury brand IWC Schaffhausen. Our team is full of passionate and driven professionals, who are experts in the field of luxury and customer management.


Take your chance to join our international Amsterdam office on the Herengracht. Be the voice of our brands for our German-speaking markets - support, develop and nurture the relationships you build with our customers.


Write your story with us!


WE RECRUIT
for an empathic professional who realises that luxury is not only a product but an experience and emotion. As an advisor to our clients, you will play the key role in crafting the special moments with their loved ones.


Build strong and lasting relationships with our customers and create stories that will become priceless memories.

 

The position is open for full-time or part-time (minimum 3 days per week)


KEY RESPONSIBILITIES


You are the voice of the brand for our clients, as you will build and maintain strong relationships with them. While advising via phone and web-based channels, you are responsible for upholding excellent level of customer support that coincides with the quality our brands represent in the market.


Aside from being the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customer at the highest level. As a specialist in your field, we will support you to deliver expert knowledge on the products and brand you represent, while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.


In short:

- you are the main point of contact for our clients (phone, email and other channels) - B2C

- your focus is in providing excellent support and quality of service to our customers

- you will master the extensive yet intriguing product knowledge and the tools we use
- you will operate within our guidelines to uphold the quality our brands represent

- provide and be open to constructive input for further development of yourself, your team and our department

 


YOUR PROFILE
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Sales Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know the German market and your German language and communication skills are superb and represent the quality our brands personify. As a good team player, you are flexible, supportive, dedicated and multitasking wizard.

 

Do you wonder what our Advisors would say about this opportunity and our environment? Here are some thoughts from our great team: “At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted and refreshing experience.”

 


WE OFFER
a supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.


To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and full reimbursement of travel costs.


If this opportunity sounds like a good challenge to you, we would like to hear from you.

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