Sales Assistant, Audley House
London, LND, GB
Sales Assistant, Audley House
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
We are seeking a sales assistant who has a genuine passion for delivering exceptional customer service and possesses a wealth of knowledge of the fashion industry. The sales assistant will be key in enhancing client retention and conversion rates, driving business revenue, and instilling brand loyalty. They will work in close collaboration with a diverse sales team and report directly to the Boutique manager. As a sales assistant, it is paramount to consistently offer our valued clients prompt, respectful, warm, and courteous service to enhance their overall experience and surpass client expectations by exhibiting a positive attitude in every situation.
Key responsibilities:
Sales
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- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling
- Knowing RTW and Accessories construction and vocabulary to tell the story of Purdey
Client Relationship & Portfolio Development
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- Cultivates exceptional client relationships with clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop their client base, upgrade high potentials and regain lost clients
- Asking open questions to engage client to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
Client Service Excellence
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- Bringing to life the Purdey client experience
- Representing the highest standards and promoting Purdey and its image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to the correct guidance and standards
- Developing a client network and updating the client database with specifics on each client
- Developing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
Boutique operations
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- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Ensuring the Boutique is kept tidy, clean and welcoming at all times
- Respecting and applying security rules and mindset
Brand Ambassador
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- Maintaining an excellent level of product knowledge, understanding products to assist each client
- Following the Purdey Grooming standards at all times whilst representing the Maison
- Working closely as a part of a team and with partners of the Maison
- Key holding responsibilities may apply.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- 3+ years of sales, preferably in a luxury retail environment.
- Proficient in Microsoft Office and other digital tools.
- Excellent customer service, teamwork, and problem-solving skills.
- General knowledge of sales, operations, and inventory.
- Ability to lift and move props & stock.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Purdey community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the Human Resources Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
https://www.linkedin.com/company/richemont/
