Boutique Manager 專賣店經理 (Taipei 101)

Taipei City, TPQ, TW

Permanent

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key Responsibility 1 - Management

Ensure smooth operation of the boutique
Ensure maintenance the boutique in perfect condition
Ensure the development of key role in each boutique
Manage effectively employee turnover
Responsible for the overall training and development and performance management of Sales Associates
Recruit, train, evaluate and coach store employees

Key Responsibility 2 - Sales

Achieve or surpass monthly and yearly sales targets
Achieve overall gross margin targets
Discount Control and monitoring
Optimize profitability
Analyze store performance and propose actions needed

Key Responsibility 3 - CRM

Treat the customer according to brand's standards
Build a strong customer relationship and loyalty
Develop customer database, convert into sales transaction and retain the customer for future transactions
Accompany customers for VIP incentive trips / SIHH / other events

Key Responsibility 4 - Service

Implement brand's service strategy
• Handle all customer's enquiries and complaints in a proper manner
• Ensure the employees provide outstanding customer service

Key Responsibility 5 - Stock Management/ Products:

Ensure adequate and complete assortments at the boutique
Anticipate product needs
Negotiate special products with customers and follow-up with management

Key Responsibility 6 - Promotion

Propose and initiate promotional activities
Implement promotions and CRM activities
Works closely with PR & Comm Manager on promotional program and implementation

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