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Reference Code:  107821

Assistant Manager, Retail Performance and Operations

Singapore, 01, SG

Permanent
  
  

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

OBJECTIVES:

 

To drive consistent Client Experience, Retail Performance, and overall operational coordination across SEA retail network, through

  • Partnering with Boutique Managers to identify gaps for boutique improvement and deliver best-in-class client experience.
  • Nurturing in-boutique learning and enhancement culture, by leveraging retail excellence & performance tools, Voice of Client (VOC), KPI dashboard and take the lead to share best practice across the region.
  • Transversal working with Assistant Wholesale Manager on “Retailization” for the External Boutiques.

 

KEY RESPONSIBILITIES

  1. Sales Analytics

SALES AND COMMERCIAL PERFORMANCE DRIVE

  • Support Commercial Director to identify key priorities, analyze KPIs, formulate action plans to improve performance, in alignment with Brand’s business objectives.
  • Partnership with Boutique Managers to ensure they are equipped with all necessary tools, creations and strategies to achieve sales and other commercial targets.
  • Ensure efficient inventory management, optimize stock level and work closely with Operations Team.
  • Analyse effectiveness of incentive programs and provide recommendations to motivate and drive sales performance.
  • Responsible for retail analytics and reports related to boutique performance and suggest rooms for sales, clienteling and customer service improvement.

 

  1. Retail Excellence & Operations
    • Lead and participate in retail operations optimization initiatives, drive efficiency gains through process re-design, automation and best practice implementation.
    • Coordinate, communicate and implement operational tools consistently: retail handbook, rosters, uniform arrangement, CRM appointment etc.  
    • Ensure full compliance of the Group’s SOP, procedures, guidelines & security measures. 
    • Spend a minimum of 50% of the time in boutique, work closely with boutique team to understand operational challenges, provide hands-on support. 

 

  1. Project Management
  • Ensure HQ projects are well disseminated at regional level.
  • Transversal collaboration with Assistant Wholesale Manager to support on External Boutiques “Retailization”.
  • Boutique opening / renovation / relocation / closing.

PROFILES

  • Bachelor’s degree holder, minimum 5 years’ experience of experience in performance analytics and luxury background an advantage.
  • Strong analysis, planning, organization and problem-solving skills.
  • Action and result driven.
  • Agile, good time management and be flexible to prioritize.
  • Strong relationship management and collaboration, a team player.
  • Fluent in English and any local language within Southeast Asia would be an added advantage to work with stakeholders from various countries.
  • Proficient in MS Office / SAP / BI.

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