Piaget Training Manager

Tokyo, 13, JP

Permanent

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

MAIN PURPOSES

-Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs.

-Identify specific needs for improvement to enhance staff skills in line with market/network objectives.

-Share training practices and tools with HQ, and within the region, to guarantee message consistency and resource optimization.

KEY RESPONSIBILITIES:

1. Develop Service Excellence

-Promote team selling culture in order to improve client’s satisfaction and efficiency.

-Work closely with the retail team on the follow up of the mystery shopping results and support retail to improve Japan results.

2.Coach our sales teams

-Be present in the Boutiques to ensure learning and training dynamic.

-Conduct role-play to ensure the sales speech is mastered according to Piaget.

-Follow-up of sales trainings (made by external consultants) with team and Boutique managers to optimize Boutique performance.

-With the support of marketing teams, train all teams on Piaget Brand, creations (watch, jewelry and High jewelry) and know-how with the objective to teach how to sell to our clients.

3. Be a Piaget expert

-Learn and know Piaget history, creations and on-going Brand activity to share with the local sales team.

-Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage.

-Participate to Piaget HQ’s main trainings: Trainer’s week at SIHH, High Jewelry trainings to roll-out locally.

4. Be a learning development manager

-Based on guidelines provided by HQ, local HR and your commercial local strategy, you have to:

-Plan, organize and coordinate all retail and wholesale trainings, with a strong focus on the retail population.

-Build your annual training program (novelties, e-training, collection launch, specific local).

-Establish individual training path according to the needs (High jewelry, watch expert, new comers).

-Build your annual budget and follow it.

-Share and exchange with Piaget HQ on local actions and expectations.

CANDIDATE PROFILE

PROFESSIONAL SKILLS:

-A minimum of three years in training or sales in luxury activities (retail or service) is required.

-Work autonomously with good organizational skills.

-Fluent in local language (Japanese) and English.

PERSONAL QUALITIES:

-Excellent presentation

-Excellent public speaker

-Excellent communicator with vast intercultural competences

-Natural leader with a sense of empathy

-Great sense of client orient

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