Regional Operations & Merchandising Manager

General Description

The Regional Operations & Merchandising Manager will be responsible for merchandising, international distribution, end-to-end stock management and reporting preparations within the North East Asia Region. The scope includes Jewellery, Watches, High Watchmaking and High Jewellery as well as Accessories and PLV, and this individual needs to be highly experienced in Retail IT Systems (i.e. SAP) and proficient in using MS Office.

Job Responsibilities

Manage and Relay Merchandising and Supply Chain Strategy:

• Oversee Supply Chain management for Watches & Jewellery categories, including logistics processes and flow

• Develop Merchandising, Allocation and Distribution stock analyses to meet market needs and brand’s visibility in our points of sale

• Convey Merchandising guidelines to the points of sales and operators.

• Provide transparent and relevant insights on performance and risk related to supply.

• Makes sure that target assortments and launching quantities on novelties are duly respected.

• Deploy stocks and optimize available resources among networks for the region

• Liaison between markets and HQ on end-to-end process

Business Analytics and Process Development:

• Perform gap analyses to bridge opportunities and build merchandising strategy

• Maintain direct and close contact with boutiques to understand client needs and expectations, and improve processes including network deposit management

• Reporting dashboard development for the Region to monitor closely stock coverage

• Collaborate with HQ to pilot and rollout various Supply chain projects (including Smartchain Anaplan, One Retail)

Customer Service Management:

• Alert Marketing, Merchandising, and CS on product quality issues

• Coordinate and follow up Stock Repairs and Maintenance flow, quotations and system update

Reporting / Meeting preparation:

• Monthly sales report / Weekly best sellers report

• Support business review and strategic meeting 

• HQ meeting (upon request)

Administrative tasks:

• Integrate/Generate orders from Subsidiaries and Export Markets, and follow up on Backorders

• Organize and coordinate goods receipt with Logistics and stock returns to and from Manufacture

• Manage Stock Enquiry through platform

• System maintenance around product data integrity, prices in Countries system, reflect network distribution evolution

Requirements

• University Bachelor degree holder.

• Minimum 8 years relevant working experience in merchandising operations, preferably in the high-end luxury industry

• Strong communication skills, excellent command in both spoken and written English (Cantonese and Mandarin a definite plus)

• Comfort and confidence in dealing with ambiguity

• Strong analytical skills, detail-oriented, good planning and organizing skills with ability to cope with changes

• A team player with excellent inter-personnel skills

• Mature, self-motivated and a fast learner

• Ability to work independently to achieve goals and project milestones

• IT savvy (including Word, Power Point, and Excellent Command of Excel and SAP)