Reference Code:
105502
High Jewelry Executive
Hong Kong, HK, HK SAR, CN
Permanent
KEY RESULT AREAS AND MAIN RESPONSIBILITIES
CRM
- VIP Appointment:
- Provide assistance to all VIP appointments
- Assure proper sales environments & packaging before appointments
- VIP Appointment schedule updates
- Lunch / Tea preparation or reservation arrangement
- Product arrangement (from other boutique or overseas) and Product Information Preparation
- Create HJ Team appointment list
- VIP Event:
- Preparing & mailing Event / Routing invitation to VIPs
- Product arrangement (extra supporting products from overseas)
- Assist on Event rundown / sitting plan
- Assistance to all VIP appointments
- Coordinate with vendors supply on event float
- VIP Trip:
- Propose special activities (e.g. restaurants, activities) to Sales Teams / different Boutique managers
- Overseas trip itinerary & checklist
- Collection book / Window book Preparation
- Create and prepare VIP's Individual program
- Assist on product information (e.g. price, stone details & certificates)
- VIP activities reservation, booking & managing
- Gifts / Others:
- VIP Gift preparation and wrapping
- Gift delivery arrangement
- Coordinating with CRM department for gifting allocation
- VIP Gift Inventory Summary updates
- VIP Birthday / Anniversary bouquet ordering
- VIP Celebration personalized arrangement
- VIP Gift List update
- Establish prospect list of different related selling materials for different VIPs
- Catalogue / Collection Book mailing
- Preparing VIP Seasonal Gift List
- Assist to tailor made VIP Gift
- VIP Festival Gift arrangement
- Preparing CRM Spending Budgeting
- Outsource:
- VIP treatment sourcing (e.g. special restaurants, cake shop, pastry shop, etc.)
- New vendor sourcing (e.g. personalized gift, accessories, etc.) for VIP styling
- Coordinating with different channel suppliers (e.g. restaurants, bakery) for VIP treatments
Product
- Product:
- HJ set up Display at MO Boutique
- Develop potential Jew / watch with Supply Chain for HJ Team upcoming appointments
- HJ Team Reserve List Updates
- Quality Check for requested products
- Coordinating with Merchandising Department for VIP regular orders & special orders & request follow up
- Assist on sales pieces from supply news & HJJ routing
- Deliver appropriate Gemstones information to retails
- Repair
- Coordinating with CS for repairing
- Repair items delivery arrangement
- Coordinating with CS for VIP repair & quotation follow up
- QC for repaired items from CS
- Repair reports to Merchandising Department if defect found
- Sub-Constructor Repair Statement follow up
- Summarize VIP buying history for repair maintenance
Administrative
- Reports:
- VIP follow up list updates
- Updates HJ team sales pending
- Preparing HJ Team UPT Sales Report
- Preparing HJ Team Deposit Report
- Preparing HJ Team CRM Spending report to CRM Department
- Preparing Concur Reports for HJ Director
- CDB information updates
- Preparing HJ Team Sales Summary Review
- Preparing HJ Team Sales Report & Analysis
- Sales Tools:
- iPad information updates (e.g. new videos, product information)
- Preparing new product information
- Preparing customer presentation file (e.g. PowerPoint presentation)
- POS / Packaging / Certificates follow up
- Watch & Jewelry Price List updates
- Preparing circle book / Novelty Book / SIHH window book for new collection
- Others:
- Sold item / Art piece information preparation for premier VIPs
- Courier arrangement
DIMENSIONS
- Geographical area under responsibility: Hong Kong
- Number of point of sales: 3 internal boutiques
REQUIREMENT
- University graduate
- At least 3 years working experience in secretarial and administration support in fields of marketing, merchandising, CRM, retail operation related ideally in luxury industry
- Fluent in spoken and written English and Chinese (Cantonese & Mandarin)
- Passion about High Jewelry
- Excellent Computer skills: Word, Excel and Power Point
- Good analysis skills with positive work attitude
- Detail focus, high autonomy and demonstrate a proactive approach
- Proactive in attaining market, customer and competitor knowledge
- Excellent organizational skill, prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner