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Reference Code:  34024

Client Experience Manager

Geneva / Plan-les-Ouates, GE, CH

Permanent
  
  

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

 

Have you ever thought about becoming a member of the Piaget Family?  

 

If you are:

  • Business and client oriented
  • A problem solver, detail oriented, proactive, autonomous and organized
  • An out of the box thinker and have can-do attitude
  • A team player who likes to work within cross-functional teams

 

Then you must be the right talent to join our Digital team as Client Experience Manager!

 

Reporting to the Head of Client & Omnichannel, you will be the global point of contact for client experience & omnichannel topics across all touchpoints and you will act as a facilitator at HQ and in the markets.

 

You will make an impact by:

  • Partnering with the senior management to build a holistic/fully integrated approach of the customer journeys and create a client experience USP (“Piaget experiential signature”).
  • Identifying new opportunities and levers to leverage brand equity and further connect the digital & physical worlds (business development, innovations…).
  • Defining the client experience paths and their KPIs. Conduct qualitative and quantitative client analysis to support the strategy.
  • Coordinating & optimizing the implementation of the client experience strategy and touchpoints across all channels with all the relevant departments (retail, e-commerce, digital, media, training, supply…).
  • Driving and supporting the implementation of omnichannel projects; lead their adoption.
  • Leveraging the Voice of Customer measurement solutions for insights and CX continuous improvement.
  • Contributing to developing the “client-centric culture” within the Maison and building the internal CX mindset.

 

The exceptional skills we are looking for:

  • You are passionate about retail & luxury and are willing to contribute to the client centricity transformation
  • You possess a proven previous experience in Client Marketing with strong project management skills (at least 8-10 years)
  • You are business and client oriented with strong interpersonal and communication skills
  • You like to collaborate with multiple stakeholders/markets and are able to manage priorities
  • You are used to work in fast-paced and changing environment
  • You are results driven and solution oriented
  • You are creative, can think out of the box to identify and design opportunities to make the brand stand out and engage our clients
  • You are fluent in English, French is a plus

 

Still wondering why you should apply?

  • Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
  • Your daily activities will be interesting, challenging and diverse
  • We are passionate about developing our people and you will have access to various trainings
  • No day will be like another!

 

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want Piaget to become your “Sunny Side of Life”, do not hesitate to apply!